Credit Controller

2 weeks ago

Johannesburg, Gauteng, Saudi Arabia Fidelity Services Group Full time

Introduction

Collect on outstanding Inland Residential and Small Commercial amounts ensuring good results in: debtors days DSO, cash collection and reduction of bad debt expense/write off

Minimum Requirements

  • Matric
  • Credit Management or Finance related qualification
  • 2-3 Years Collections experience in a high volume consumer environment
  • Strong knowledge of Microsoft Office & Excel
  • Working knowledge of LSN and SAP
  • Strong People & Communication skills

Job Specification

  • Telephonically contact clients with due or overdue amounts in order to obtain payment for the arrears
  • Accurately record notes resulting from outbound calls to clients in the Listener system;
  • Ensure that the minimum number of prescribed collection calls are achieved daily;
  • Capture debit order resubmissions in the Listener system;
  • Verify client information in the Listener system when making contact with clients;
  • Convert clients from printed communication to electronic communication;
  • Obtain commitment from clients to settle their overdue accounts within the shortest possible period of time;
  • Follow up on client payment commitments;
  • Issue letters of demand & suspension to clients in accordance with the collection policy;
  • Review the regional suspense accounts on a daily basis to identify and transfer client payments not yet allocated to the correct account;
  • Request the suspension of overdue accounts where the prescribed number of calls and/or communication has been completed;
  • Understand & communicate company policies, collection policies & service-specific information to clients;
  • Identify the nature of client queries, record the queries in the Listener system and/or query management tool & to re-direct the queries to the relevant department/personnel for resolution where the query does not pertain to the Credit Control function;
  • Ensure that all forwarded queries are resolved by the relevant departments through constant follow up in order to obtain payment from clients;
  • Forward, electronically or printed, copies of client invoices, statements & other relevant documentation as requested by the Contact Centre or by the client directly;
  • Address & resolve client queries where the query pertains to a Credit Control function identified either through the outbound call process or transferred from the Contact Centre manually or through the query management tool;
  • Communicate the outcome of the resolved query to customers both internally & externally;
  • Accurately prepare various administrative documents including: credit note requests, transfer of funds, client refunds requests, master data amendments, etc. electronically and/or written;
  • Ensure that all off-setting of receipts & credit notes/debit notes is accurately processed on a daily basis;
  • Reconcile where necessary accounts with credit balances establishing the reason for the credit balance and making the necessary adjustments refunds or transfers;
  • Ensure individual & departmental collection & bad debt provision targets are consistently achieved;
  • Always maintain a high standard of customer service, client courtesy & professionalism when interacting with clients;
  • Participate in various ad-hoc projects within the Credit Control Department;
  • Ensure a high standard of housekeeping at all times.

Skills and behavioural competencies:

  • Excellent verbal & written communication skills
  • Excellent customer service skills
  • Ability to work under pressure & with difficult customers
  • Excellent telephone skills
  • Computer literate – intermediate Excel skills requirement
  • Accuracy & attention to detail essential
  • Excellent reconciliation skills
  • Attention to detail
  • Interpersonal skills
  • Consistency
  • Resilient

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