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Job Description

We Want You:

• Are you ready to elevate your career to new heights? BET Software is searching for a Senior Operations and Technical Specialist to join our dynamic team in Durban. In this pivotal role, you will leverage your extensive experience and strategic mindset to optimise operational efficiency, drive technical innovation, and ensure seamless execution across the organisation. As a key player in our team, you'll develop and implement cutting-edge solutions that enhance overall performance. If you're a results-oriented professional with a passion for excellence, apply now and take the next step in your career with BET Software.

You Bring:

• Bachelor's degree or Diploma in Business Administration, IT, or a related field or equivalent experience.
• Demonstrated ability to lead and influence at a senior level, driving strategic initiatives and achieving measurable outcomes.
• Strong analytical and problem-solving skills with the ability to translate complex technical concepts into actionable plans.
• Excellent communication, interpersonal, and presentation skills to effectively communicate with technical and non-technical audiences.
• Experience with process improvement methodologies e.g., Lean Six Sigma, ITIL.
• Ability to adapt to changing environments, prioritise effectively under pressure, and manage multiple competing demands.

What You'll Do:
Strategic Operations Improvement:

• Analyse complex operational processes and identify opportunities for significant improvement.
• Develop and champion innovative strategies to streamline workflows, automate tasks, and enhance productivity.
• Conduct in-depth data analysis to derive actionable insights for optimising processes and resource allocation.
• Collaborate with cross-functional teams to drive operational excellence across the organisation.

Technical Expertise and Innovation:

• Provide expert-level technical support and guidance on a broad range of operational and technical issues.
• Oversee the implementation of new technologies and systems, ensuring successful integration and maximising their potential.
• Stay abreast of emerging technologies and industry trends, identifying opportunities for innovation and competitive advantage.
• Lead the development and documentation of best practices and standard operating procedures for technical procedures.

Project Management and Execution:

• Independently manage and lead complex projects related to process improvement and technology implementation.
• Ensure projects are completed on time, within budget, and meet established goals and performance metrics.
• Utilise strong project management skills to define scope, manage resources, and mitigate risks.

Continuous Improvement Champion:

• Foster a culture of continuous improvement by actively seeking feedback and identifying areas for optimisation.
• Develop and implement strategies to enhance internal processes, technical capabilities, and team effectiveness.
• Conduct regular reviews and evaluations to ensure ongoing efficiency and effectiveness of operations and technology.