Minimum Requirements:

• Matric
• Microsoft Office knowledge
• At least two years' experience as a debt collector
• Effective communication – written and verbal
• Effective telephone and organisation skills

Responsibilities Include:

• Collection of outstanding rentals
• Sending of SMS's as defined in the current Debt Collectors procedure
• Making contact with each arrear unit each month in line with the national strategy and procedure
• Sending letters electronically/post on required days
• Meeting with tenants
• Daily communication with landlords regarding arrears
• Handing over accounts to Attorneys in line with a signed handover resolution/ owner instructions as required.
• Daily reviewing the unallocated list to identify payments and process for allocation
• Addressing client queries
• Preparation of journals for raising/reversing DCA fees/rentals
• Debt collection recoveries
• Addressing Unibrowse exception reports
• Ensuring weekly/monthly targets are met as set by Management in line with national policies and guidelines
• Weekly DC meeting with Divisional Manager
• Acknowledgement of notice and confirmation letter sent to the tenant