Care Model Manager

3 weeks ago

Tabuk, Saudi Arabia NEOM Full time
Position: Care Model Manager

Sector: NEOM Health, Wellbeing & Biotech

Job Location: Sharma, NEOM

Role Purpose:

NEOM is a new vision of what the future could be. It's an attempt to do something that's never been done before and it's coming at a time when the world needs fresh thinking and new solutions. Put simply, NEOM will not only be a destination, but a home for people who dream big and who want to be part of building a new model for sustainable living. NEOM will be a hub for innovation, where established global businesses and emerging players can research, incubate, and commercialize groundbreaking technologies to accelerate human progress.

As a Care Lead within our regional health authority, you will be responsible for coordinating and optimizing healthcare services for patients, ensuring seamless transitions between various care settings, and facilitating patient-centered care plans.

Your primary focus will be on advocating for patients' needs, collaborating with healthcare teams, and implementing care coordination strategies to enhance patient outcomes and quality of care.

By serving as a central point of contact for patients and caregivers, you will play a crucial role in improving care coordination and patient satisfaction.

Key Accountabilities & Activities:

  • Care Coordination: Facilitate the coordination of healthcare services across different providers, specialties, and care settings to ensure comprehensive and continuous care for patients.
  • Patient Advocacy: Advocate for patients' needs and preferences, ensuring their voices are heard, and their healthcare goals are considered in care planning.
  • Care Planning: Develop and implement individualized care plans in collaboration with healthcare teams, patients, and families, incorporating preventive care, treatment goals, and patient preferences.
  • Health Assessment: Conduct comprehensive health assessments to identify patients' medical, psychological, and social needs, providing a holistic approach to care planning.
  • Patient Education: Provide health education and support to patients and caregivers, empowering them to actively participate in managing their health conditions.
  • Resource Management: Assist patients in accessing appropriate resources, community services, and support programs to enhance their well-being and facilitate their care journey.
  • Care Transitions: Facilitate smooth transitions between hospital, home, and other care settings, ensuring continuity of care and reducing the risk of hospital readmissions.
  • Quality Improvement: Participate in quality improvement initiatives to enhance care processes, patient safety, and overall healthcare outcomes.
  • Interdisciplinary Collaboration: Collaborate with physicians, nurses, therapists, social workers, and other healthcare professionals to ensure coordinated and patient-centered care.
  • Documentation: Maintain accurate and up-to-date patient records, documenting care plans, interventions, and progress to support effective care management.
  • Support in development of structures and processes for monitoring of projects and activities
  • Independently lead and deliver assigned activities and projects
  • Proactively identify risks and develop mitigation plans
  • Provide periodic reports regarding project progress, challenges, risks, and mitigation plans
  • Actively take part of and contribute to workshops and activities related to asset, equipment and digital infrastructure development
  • Contribute to development of scope of work documents
  • Support in internal and external communications activities
  • Actively participate in sector and cross sector meetings and initiate meeting structures for effective interaction with stakeholders related to assignments
  • Manage stakeholders' feedback on issues, challenges and unmet requirements and develop action plans
  • Act as a role model for the sector in interaction with other sectors and departments
  • Lead by example, supervise and coach team members and colleagues to perform at their best
  • Promote a high-performance working environment embracing NEOM's values

Background, Skills & Qualifications:

  • A minimum of 3-5 years of experience in care coordination, case management, or healthcare management, preferably in a healthcare or regional health authority setting.
  • Comprehensive knowledge of healthcare systems, care coordination principles, and patient-centered care models.
  • Excellent communication and interpersonal skills to effectively engage with patients, families, and healthcare teams.
  • Strong organizational and time management abilities to manage multiple patient cases and care plans.
  • Familiarity with healthcare regulations, privacy laws, and industry standards related to care management.
  • Proficiency in electronic health record systems, data analysis tools, and Microsoft Office Suite.
  • Bachelor's degree in Nursing, Healthcare Management, Social Work, or a related field. A master's degree is preferred.
  • Master's Degree in management or Health related topics is beneficial
  • Diploma or Certificate in Project Management is beneficial

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