Customer Service Associate

7 days ago

Riyadh, Ar Riyāḑ, Saudi Arabia Silkhaus Full time
Who are we?

Silkhaus is a Dubai-headquartered end-to-end technology platform that powers short-term rentals (STRs) for guests, real estate owners, and operators. We have an all-star founding team and leading investors (Nordstar Ventures, Nuwa Capital, Global Founders Capital, VentureSouq, Yuj Ventures, and several high-impact family offices and entrepreneurs) with experience in hyper-scaling proptechs and emerging markets technology businesses. In addition to running the largest portfolio of short-term rentals across emerging markets, we are building the global technology stack for STRs operators and real estate owners to run cutting-edge short-term rental businesses.

What are our values?

We Are a Team Of Technologists, Operators, And Passionate Individuals. We Stand For Three Core Values, And Are Looking To Bring On Board Talented Builders Who Align With Our Belief System
  • To the moon: We take bold, ambitious, yet calculated bets. We are disrupting one of the largest asset classes globally, and we seek to exceed our high expectations in every endeavor we undertake. "Excellent" is our acceptable standard.
  • Be an owner: We are all owners of our company, work environment, and experience. We exist to empower real estate asset owners globally and to make travelling audiences feel like homeowners in their accommodation.
  • Freedom of mobility: We believe that freedom of mobility is a modern human right and that growth happens as people experience new and foreign contexts. We aspire to remove frictions that prohibit people from being globally mobile, beginning with accommodation experiences.
What is the role?

To join Silkhaus founding team, we are searching for a talented CX Associate/ Customer Service Associate to join our team. The ideal candidate will be our valued clients' first point of contact, providing exceptional assistance and ensuring their needs are met with professionalism, courtesy, and efficiency. As a Concierge Service/Customer Service Agent, you will play a pivotal role in creating memorable experiences for our clients.

What You'll Do
  • Client Interaction: Greet clients in a warm and welcoming manner, whether in person, over the phone, or via digital communication channels.
  • Information and Assistance: Provide accurate information, recommendations, and assistance with a wide range of inquiries, including but not limited to dining reservations, transportation arrangements, event planning, and more.
  • Problem Resolution: Resolve client concerns and issues promptly and effectively, demonstrating a proactive and solutions-oriented approach.
  • Personalization: Tailor services to meet individual clients' unique preferences and needs, ensuring a personalized experience.
  • Communication: Maintain clear and concise communication, both written and verbal, with clients and other team members.
  • Appointment Scheduling: Assist clients in scheduling appointments and managing their bookings and reservations.
  • Resource Management: Keep updated records of available resources, including local attractions, restaurants, transportation options, and service providers.
  • Quality Assurance: Ensure that all services provided meet the highest standards of quality and continuously seek ways to improve service delivery.
  • Documentation: Maintain detailed and accurate records of client interactions, preferences, and service requests using our CRM system.
  • Team Collaboration: Collaborate effectively with other team members to ensure seamless service delivery and share knowledge about local amenities and attractions.
  • Emergency Response: Following established protocols, be prepared to handle emergency situations calmly and efficiently.
Who You Might Be
  • High school diploma or equivalent; bachelor's degree in hospitality, business, or related field preferred.
  • Previous experience in customer service, concierge services, or a related field is a plus.
  • Excellent interpersonal and communication skills.
  • Strong problem-solving abilities and the ability to remain calm under pressure.
  • Proficiency in using customer relationship management (CRM) software and other relevant tools.
  • Flexibility to work shifts, including evenings, weekends, and holidays as needed.
  • Proficiency in English and Arabic.
  • Self-motivated and driven.
#J-18808-Ljbffr

  • Customer Service Associate

    5 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Apparel Group Full time

    Job OverviewWe are seeking a skilled and enthusiastic individual to join our team as a Customer Service Associate. In this role, you will be responsible for delivering exceptional customer service, generating sales, and supporting operational duties.

  • Customer Service Associate Role

    23 hours ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Robinson & Co (Singapore) Pte Ltd Full time

    Customer Service Associate | Retail | Robinson & Co (Singapore) Pte LtdWe are seeking a highly motivated and customer-focused individual to join our retail team as a Customer Service Associate. This role is perfect for someone who enjoys working in a fast-paced environment and providing exceptional service to customers.As a Customer Service Associate, you...

  • Customer Service Associate

    3 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Amazon Full time

    Customer Service Associate (role open for Saudi nationals only), CS OperationsJob ID: 2873383 | Afaq Q Tech General TradingAs an Amazon Customer Service Associate, you have a very clear purpose: to prevent issues, solve queries, and delight our customers. You'll be the first point of contact for our Saudi Arabia customers in both Arabic and English by...

  • Customer Service Associate

    3 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Amazon Full time

    Customer Service Associate (role open for Saudi nationals only), CS OperationsJob ID: 2873383 | Afaq Q Tech General TradingAs an Amazon Customer Service Associate, you have a very clear purpose: to prevent issues, solve queries, and delight our customers. You'll be the first point of contact for our Saudi Arabia customers in both Arabic and English by...

  • Customer Service Associate

    24 hours ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Amazon Full time

    Role: Customer Service Associate (CSA) - SeasonalJob Type: Fixed-term (Seasonal), Full-timeLocation: Three E-com Center, MOA Complex, Pasay CityOur mission at Amazon is to be the Earth's most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. Doing our best for our customers is where we get our energy,...

  • Customer Service Associate

    3 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Amazon Full time

    Job ID: 250118232 | Souq.com for E-Commerce LLCOur mission at Amazon is to be Earth's most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and that's why you'll find we approach things differently here. You won't be asked to read from a...

  • Customer Service Associate

    2 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Lalamove Full time

    Lalamove (https://www.lalamove.com) is a leading global on-demand delivery platform with millions of delivery partners serving millions of orders every day. With 1800+ employees spread across Asia and LATAM, we have grown tremendously since.Currently, we are launching our service to Riyadh, KSA and we are seeking several Customer Service Associates.What...

  • Customer Service Associate

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Robinson & Co (Singapore) Pte Ltd Full time

    Customer Service Associate | Retail | Marks & Spencer | KSA | RiyadhEstablished in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Al-Futtaim Group partners with over 200 of the world's most admired and innovative...

  • Customer Service Associate

    1 week ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Amazon Full time

    DescriptionAs an Amazon Customer Service Associate, you have a very clear purpose: to prevent issues, solve queries, and delight our customers. You'll be the first point of contact for our Saudi Arabia customers in both Arabic and English by answering their requests through phone, chat and/or email – this includes everything from order and product...

  • Customer Service Associate

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Robinson & Co (Singapore) Pte Ltd Full time

    Customer Service Associate | Retail | Marks & Spencer | KSA | RiyadhEstablished in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate,...

  • Customer Service Associate

    3 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Silkhaus Full time

    Get AI-powered advice on this job and more exclusive features.Who are we?Silkhaus is a Dubai-headquartered end-to-end technology platform that powers short-term rentals (STRs) for guests, real estate owners, and operators. We have an all-star founding team and leading investors (Nordstar Ventures, Nuwa Capital, Global Founders Capital, VentureSouq, Yuj...

  • Customer Service Associate in Finance

    4 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia leadingedge Full time

    At LeadingEdge HR Solutions, we are looking for an experienced Customer Service Associate in Finance to join our team. In this role, you will be responsible for handling customer inquiries, resolving issues, and enhancing the overall customer experience.Key ResponsibilitiesGreet and assist customers with a wide range of banking services, addressing their...

  • Customer Service Associate Role

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Robinson & Co (Singapore) Pte Ltd Full time

    Job OverviewThe Customer Service Associate is a key role within our retail team, responsible for generating sales and delivering exceptional customer experiences. This position requires a friendly and approachable demeanor, with the ability to engage with customers and understand their needs.Key ResponsibilitiesSales Generation: Meet or exceed weekly sales...

  • Customer Service Associate

    7 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Al-Futtaim Full time

    Job Requisition ID: 167945Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than...

  • Customer Success Associate

    1 week ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Dozan Full time

    At Dozan, we are seeking a skilled Customer Success Associate to help us achieve our goals by providing exceptional service to our clients. This role requires a high level of professionalism, strong communication skills, and the ability to work collaboratively in a team environment.As a Customer Success Associate, you will be responsible for assisting in the...

  • Customer Service Associate

    4 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Johnson & Johnson Full time

    At Johnson & Johnson, we strive to innovate healthcare solutions that transform lives. As a Customer Service Representative, you will play a vital role in delivering exceptional customer experiences and driving business growth.Job Responsibilities:Our ideal candidate will possess excellent communication skills, be proficient in Microsoft Office, and have...

  • Customer Service Representative

    23 hours ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Amazon Full time

    Company OverviewAt Amazon, we are dedicated to delivering exceptional customer experiences. Our mission is to be the Earth's most customer-centric company, and our award-winning Customer Service team plays a crucial role in achieving this goal.We approach things differently here. Instead of reading from a script or memorizing dialogue, we empower our...

  • Customer Service Specialist

    5 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Hamad M. Al Rugaib & Sons Trading Co Full time

    Our Company CultureHammam Al-Rugaib & Sons Trading Co. values its employees and strives to create a positive and supportive work environment. We believe that our employees are our greatest asset and we invest in their growth and development.Job DescriptionWe are seeking a Sales Associate to join our team. As a Sales Associate, you will be responsible for...

  • Customer Experience Associate

    2 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Saudi Petroleum Services Polytechnic Full time

    About the RoleWe are seeking a skilled Sales Associate to join our team. The successful candidate will be responsible for driving sales growth, delivering exceptional customer service, and maintaining a clean and organized store environment.Key Responsibilities:Generate sales and meet or exceed weekly targets.Deliver a positive customer experience through...

  • Customer Service Specialist

    5 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Arab National Bank Full time

    We are seeking a highly skilled Sales Associate to join our team at Arab National Bank's boutique. As a Sales Associate, you will play a critical role in achieving sales goals and delivering outstanding customer service.Your primary responsibilities will include reaching individual and overall sales targets by promoting products and services to customers....