Reservations Supervisor

Reservations Supervisor

Hotel Brand: Kimpton

Location: Saudi Arabia, Riyadh

Hotel: KAFD Riyadh (RUHKA), 7422 Innovation Street 2, 2921 Al Aqeeq District, 13519

Job number: 139188

Kimpton Hotels & Restaurants is the original boutique hotel company, which pioneered the concept of unique, distinctive, design-forward hotels in San Francisco, California before expanding worldwide. Our mission is to be the best-loved hotel and restaurant company through the common belief that heartfelt connections make people's lives better. We are looking for passionate, high-spirited individuals to join the pre-opening team at Kimpton Riyadh, the very first Kimpton hotel in the Middle East.

About Kimpton Riyadh

Located in King Abdullah Financial District, Kimpton Riyadh is the first Kimpton in the Middle East bringing the brand's playful energy, infectious personality, and unique design style to this LEED certified landmark development. The hotel welcomes guests to experience its 212 guest rooms and suites and unique dining options.

Day-to-Day Activities of a Reservations Supervisor

1. Overseeing Reservations: Managing and processing reservation requests, changes, and cancellations received via phone, email, or online booking systems. Ensuring the accuracy of room blocks, reservations, and group market codes.
2. Guest Interaction: Handling guest inquiries and providing information about room availability, rates, and hotel amenities. Explaining guarantee, special rate, and cancellation policies to callers.
3. Team Supervision and Training: Leading and mentoring the reservations team to ensure high standards of service. Conducting training sessions to keep the team updated on new procedures and promotional offers.
4. Revenue Management: Monitoring room availability and adjusting rates to maximize occupancy and revenue. Following sales techniques to maximize revenue and meet call center sales objectives.
5. Administrative Tasks: Preparing and submitting reports on reservation statistics, occupancy rates, and revenue. Maintaining accurate records of all reservations and guest information.
6. Problem-Solving and Issue Resolution: Addressing and resolving any issues or challenges related to reservations. Escalating complex issues to the appropriate department or supervisor if necessary.
7. Coordination with Other Departments: Communicating with the front desk, housekeeping, and other departments to ensure that guest requests and special arrangements are met. Coordinating with the sales and marketing team about group bookings and special promotions.
8. Ensuring Quality and Compliance: Ensuring that all reservations handling and processes comply with hotel policies and standards. Reviewing and implementing new reservations procedures to improve efficiency.

Skills and Qualities Needed

1. Strong Communication Skills: Ability to communicate clearly and effectively with guests, staff, and other departments.
2. Organizational Skills: Managing multiple tasks and maintaining detailed records efficiently.
3. Attention to Detail: Ensuring accuracy in reservations and guest information.
4. Leadership and Team Management: Leading and motivating the reservations team to provide excellent service.
5. Problem-Solving Skills: Addressing and resolving issues promptly and effectively.

What we need from you

1. Bachelor's degree, higher education qualification or equivalent in Hotel Administration / Business Administration.
2. Two to Three years' prior tenure in a similar role.
3. International luxury hotel chain background.
4. GCC exposure.
5. English Fluency is required.
6. Arabic Fluency is preferred.

Teamwork and Flexibility

All team members are expected to demonstrate flexibility and a collaborative spirit. This may involve taking on additional responsibilities as needed, especially during periods of high occupancy or in emergency situations.

What we offer

We'll reward all your hard work with a competitive salary and benefits. Show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.