Community Manager

Are you an expert in delivering world-class service and creating seamless experiences for clients? Do you have a background in 5-star hospitality guest relations or office management, with a passion for fostering positive client relationships? If so, The Place wants you to bring your expertise to our dynamic team as a Community Manager.

About the Role:

As a Community Manager, you'll be at the heart of our operations, ensuring our clients receive the exceptional service and attention they deserve. You'll use your hospitality or office management experience to create a welcoming, high-end experience, manage key relationships, and oversee day-to-day operations. This is an opportunity to elevate your career in a vibrant, client-focused environment.

Key Responsibilities:

• Client Service Excellence: Draw from your 5-star hospitality background to provide outstanding customer service both in person, via email, and over the phone. Act as a trusted liaison between clients and The Place, ensuring their needs are met with professionalism and attention to detail.
• Client Onboarding & Relationship Building: Use your guest relations expertise to guide new clients through a seamless onboarding experience, ensuring they feel welcomed and valued from the start. Build long-lasting, positive relationships to encourage loyalty and satisfaction.
• Office & Facilities Management: Leverage your office management experience to oversee the day-to-day upkeep of our facilities. From conducting inspections to ensuring high standards of cleanliness, safety, and functionality, you'll create a workspace that reflects excellence.
• Sales & Upselling: Support our sales team in client tours and opportunities to upsell services or products, bringing your customer-focused mindset to maximize satisfaction and ensure clients are aware of all the services available to them.
• Event Coordination: Utilize your experience in event planning to organize in-house community events that engage clients and build strong internal connections. Whether it's a corporate meeting or a community gathering, you'll ensure every detail is executed flawlessly.

What We're Looking For:

• Hospitality Expertise: If you have a background in 5-star hospitality guest relations, you're the kind of candidate we're looking for. You excel in creating personalized, seamless, and luxurious experiences for clients.
• Office Management Experience: If you come from an office management or administrative background, you'll bring the organizational skills and ability to manage workflows that keep operations running smoothly.
• Client-Centered Approach: You understand the importance of creating positive, lasting relationships with clients and are dedicated to delivering top-tier service every time.
• Excellent Communication: You have polished communication skills, whether interacting with clients face-to-face or handling inquiries over the phone or email.
• Multitasking Pro: Able to handle various priorities without compromising quality, your ability to stay organized under pressure is second to none.
• Team-Oriented: You're a collaborative leader who thrives in supporting others while upholding high standards for service and operations.

Qualifications and Experience:

• Previous experience in 5-star hospitality guest relations or office management.
• Strong organizational and multitasking skills.
• Exceptional communication and interpersonal skills, with a keen attention to detail.
• Proven ability to manage client relationships with tact and professionalism.
• Ability to handle sensitive information and maintain confidentiality.
• Problem-solving and conflict-resolution skills.

Why The Place?

Exceptional Work Environment: Join a team that values excellence, collaboration, and a customer-first approach. Experience the dynamic atmosphere while working in a luxury setting.

Career Development: We provide ample opportunities for professional growth, empowering you to develop and advance within your career.

Client-Centered Culture: Be part of a culture that emphasizes building strong, meaningful relationships and ensuring our clients' satisfaction is always our top priority.

We are an equal-opportunity employer. We value diversity and are committed to fostering an inclusive and welcoming work environment.

• Associate

• Full-time

• Customer Service and Administrative
• Industries: Real Estate and Office Administration