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Employee Experience Lead Expert
1 month ago
Company: Zakat, Tax and Customs Authority
Purpose of JobJobholders at this level may be regarded as a source of expertise and are responsible for developing frameworks, policies and operational plans. They also analyze complex issues, understand business needs, bring together multiple concepts and translate them into tangible actions and support to enhance performance of the function.
Job ResponsibilitiesEmployee Value Proposition (EVP)- Baseline and continuously assess ZATCA's present EVP status to preserve and improve employees' perceptions of the organization culture.
- Support the development of a compelling EVP with internal functions that showcases and differentiates ZATCA's strengths to attract, retain and engage ZATCA's employees.
- Address and resolve employee inquiries in a timely and efficient manner to maintain ZATCA's EVP and ensure employee satisfaction.
- Support the development of initiatives and programs based on ZATCA's defined culture, organization vision, mission, values, and best practices.
- Conduct research and benchmark employee engagement program best practices to recruit, retain, and maintain employee well-being.
- Support identification of ZATCA's culture in line with organization vision, mission, values and best practices, and accordingly draft list of related initiatives and programs.
- Coordinate with relevant internal stakeholders to communicate ZATCA's cultural objectives, initiatives, and programs.
- Support the enablement as well as the implementation of employee engagement and cultural initiatives and programs ensuring alignment with overall strategy.
- Run periodical employee engagement surveys to evaluate employees' commitment and satisfaction, and to assess current culture against target culture requirements.
- Analyze employee engagement survey results and accordingly assess ZATCA's cultural gaps covering the environment, behaviors, values and rituals in the workplace.
- Support the development of employee engagement strategy based on survey's results and accordingly draft list of related initiatives and programs to be implemented to improve employee engagement.
- Develop reports highlighting employee survey data analysis results, areas of improvement, and needed action plans.
- Follow all relevant policies, processes, and standard operating procedures so that work is carried out in a controlled and consistent manner.
- Help in solving escalated problems and provide needed support for junior team to ensure work is carried out in an efficient manner.
- Escalate complex problems to the relevant person to ensure cases/issues are closed properly.
- Perform other duties as requested.
- Train junior staff on the different job activities to ensure transfer of know-how, when applicable.
- Provide clear direction, prioritize tasks, assign and delegate responsibility, and monitor the workflow of subordinates/junior staff.
- Support junior staff or direct reports in order to execute their duties according to set policies and processes.
- Bachelor's degree in Human Resources Management, Business Administration, or equivalent.
- Master's degree is a plus.
A minimum of 6 years of relevant experience.
Skills- Data Analytics - Advanced
- Project Management - Advanced
- EVP, Engagement, Culture and Employee Satisfaction - Advanced
- Collaboration and Communication - Proficient
- Results Oriented - Proficient
- Customer Focus - Proficient
- Negotiation and Influence - Advanced
- Enablement of Change and Innovation - Proficient
