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Account Manager

4 weeks ago

Riyadh, Ar Riyāḑ, Saudi Arabia noon Full time

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noon.com is a technology leader with a simple mission: to be the best place to buy and sell things. In doing this, we hope to accelerate the digital economy of the Middle East, empowering regional talent and businesses to meet the full range of consumers' online needs. Noon operates without boundaries; we are aggressively and voraciously ambitious. Starting in 2017 with noon.com, the region's homegrown e-commerce platform and leading online shopping destination, noon is now a digital ecosystem of products and services - noon, noon Daily, noon Food, noon NowNow, SIVVI, noon VIP, and noon Pay.

NowNow is a fast-growing on-demand marketplace that connects customers in the UAE and KSA with a wide range of grocery and everyday essentials, delivered quickly and conveniently. With a strong focus on speed, reliability, and customer satisfaction, we partner with local stores to provide a seamless shopping experience. Join us in shaping the future of eCommerce and revolutionizing how people access their daily needs.

Role Overview

This position involves managing high-value client relationships, identifying revenue opportunities, and serving as the primary point of contact for key accounts. The ideal candidate possesses 2–3 years of experience in account management, along with the initiative to handle more advanced responsibilities typically associated with a senior role. You will collaborate with cross-functional teams to deliver exceptional client satisfaction, contribute to strategy, and help drive business growth.

What you'll do:

  1. Establish and nurture strategic client relationships, ensuring retention and satisfaction.
  2. Identify, develop, and execute upselling and cross-selling opportunities to meet revenue goals.
  3. Collaborate closely with internal teams—such as Sales, Marketing, and Operations—to ensure seamless service delivery and brand alignment.
  4. Conduct regular business reviews with clients, offering actionable insights and strategic recommendations.
  5. Negotiate contracts, oversee renewals, and manage pricing discussions to sustain profitable partnerships.
  6. Monitor and analyze key performance metrics, reporting findings to both clients and senior leadership.
  7. Resolve escalated client issues swiftly, acting as a trusted advisor and maintaining strong rapport.
  8. Provide thought leadership within the organization by sharing market trends and best practices.

What you'll need:

  1. Bachelor's degree in Business, Marketing, or a related field.
  2. 2–3 years of account management or client-facing experience, ideally handling multiple or high-value accounts.
  3. Proven ability to influence and negotiate effectively to achieve positive outcomes.
  4. Strong communication, relationship-building, and project management skills.
  5. Proficiency in CRM systems and basic data analysis tools.
  6. Demonstrated capability in solving complex problems, coordinating multi-department efforts, and delivering measurable results.
  7. High proficiency in both English and Arabic.

Who will excel?

We're looking for people with high standards who understand that hard work matters. You need to be relentlessly resourceful and operate with a deep bias for action. We need people with the courage to be fiercely original. Noon is not for everyone; readiness to adapt, pivot, and learn is essential.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Advertising, Management, and Administrative

Industries

Retail, Food and Beverage Services, and Advertising Services

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