General Manager
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Be part of a team that is dedicated to exceeding the expectations of the movie-going experience.
Set the tone as the ultimate host and operator-in-chief. The General Manager (GM) is a working manager—present on the floor, greeting guests, supporting staff, and ensuring flawless execution of operations, events, and presentation.
Reports To: Regional Manager
Direct Reports: Assistant General Manager, Operations Manager, Shift Managers, Housekeeping Lead
NCG 2.0 Mindsets
- Heartfelt Hospitality Above All Else
- Generosity Creates Community
- Details Matter
- Joy is Contagious
- Lead with Integrity & Heart
Key Responsibilities
People & Culture
- Recruit, hire, and schedule staff.
- Coach the leadership bench to develop talent.
- Build and maintain a culture of hospitality, accountability, and recognition.
Guest & Brand
- Ensure best-in-market presentation and cleanliness standards.
- Personally handle escalated guest matters with care and professionalism.
- Lead community outreach initiatives to strengthen local partnerships.
Operations & Financials
- Deliver on sales targets, cost of goods sold (COGS), labor, and controllable expenses.
- Forecast for events and new releases accurately.
- Ensure compliance with food safety, OSHA, ADA, ID checks, cash handling, and emergency readiness protocols.
- Execute corporate initiatives including menu and price changes, and marketing activations.
- Review operational scorecards weekly to drive continuous improvement.
- Maintain high visibility on the floor, especially during evenings, weekends, and major releases.
- Assist across all operational areas including concessions, box office, ushering, cleaning, and technical support.
- Oversee planning and execution of all in-house events; meet and greet event organizers; troubleshoot in real time.
- Develop community partnerships to encourage repeat business.
Qualifications
- 3–5+ years of leadership experience in a high-volume environment.
- Strong financial acumen and understanding of presentation standards.
- Proven track record in event execution and community relations.
- Net Promoter Score (NPS) / Guest satisfaction
- Market share and sales growth
- Labor and controllable expense management
- Audit scores including food safety, cash handling, and presentation
- Employee turnover, retention, and internal promotions
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