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specialist, crm

4 weeks ago

Riyadh, Ar Riyāḑ, Saudi Arabia alfanar Group Full time

Requisition ID: 18394

Job Country: [[country]]

Job City: [[filter3]]

Group Overview:

Headquartered in Riyadh, Saudi Arabia, we operate construction and manufacturing businesses, design & development centers, and a host of facilities in the Middle East and other countries.

Alfanar Building Systems

Alfanar Construction is classified as a Grade I contractor by the Contractors Classification Committee of the Government of Saudi Arabia.

Alfanar Building Systems manufactures and markets a variety of building construction products and systems.

The core manufacturing activities include:

  • Façade cladding, glazing systems, and architectural aluminum products
  • Precast concrete products and architectural elements
  • Real estate development
Job Purpose

Responsible for managing the CRM system, ensuring data accuracy, generating sales reports, building Power BI dashboards, and delivering data-driven insights to support sales and marketing performance.

Key Accountability AreasData Management & CRM Maintenance
  • Manage and update customer and lead data in the CRM system.
  • Handle data entry, uploads, exports, and ongoing CRM maintenance.
  • Oversee customer registration, ensuring all information is accurate and complete.
  • Manage user access to customer portals, maintaining proper permissions and security.
  • Ensure data accuracy and quality through regular audits and cleaning processes.
  • Serve as the main point of contact for data quality, process improvement, and system configuration tasks.
  • Coordinate with IT teams and CRM vendors to implement system improvements and resolve issues.
Reporting & Analytics
  • Build and maintain Power BI dashboards for real-time tracking of sales, leads, and marketing campaigns.
  • Generate daily, weekly, and monthly sales reports for management and sales teams.
  • Analyze sales trends, customer behavior, and lead conversion rates to identify opportunities.
  • Track and report on marketing campaign performance.
  • Provide insights and recommendations to optimize sales and marketing performance.
  • Interpret data accurately and deliver clear, data-driven insights to stakeholders.
Collaboration & Process Improvement
  • Collaborate with marketing teams to validate and segment leads effectively.
  • Work with sales teams to maintain a solid and actionable contact database.
Role Accountability

HR Proficiency:

  • Ability to obtain updated soft and technical skills related to the job.
  • Have a vision and a plan for the career path and how to achieve it.

Delivery:

  • Perform planned activities to meet operational and development targets as per schedules.
  • Utilize resources effectively to achieve objectives within cost and time constraints.
  • Provide periodic reports detailing deviations and execution of planned tasks.

Problem-Solving:

  • Solve related problems and escalate complex operational issues.

Quality:

  • Ensure quality requirements are met to develop effective quality control processes.

Business Process Improvements:

  • Coordinate well-defined systems, policies, procedures, and seek automation opportunities.

Compliance:

  • Comply with relevant policies, procedures, and work instructions.

Health, Safety, and Environment:

  • Ensure compliance with safety, quality, and environmental procedures to guarantee safety and high-quality delivery.
Academic Qualification

Bachelor's Degree in Information Systems or Business Administration.

Work Experience

2 to 4 years; Freshers: 0-2 years.

Technical / Functional Competencies
  • Sales Management
  • Customer Relationship Management
  • Product Knowledge
  • Customer Service
  • Regulatory Compliance
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