Assistant Store Manager

TENT

As a Zegna Assistant Store Manager, you will support the Store Manager in all activities related to store business objectives, including sales development, staff management, and operational activities. You will cultivate a genuine customer-centric culture, gaining a deep understanding of the client, ensuring personalized service levels, and building authentic and lasting relationships. You will be a dynamic and inspiring leader, building an energized, accountable, and effective team.

FUNCTIONAL RESPONSIBILITIES

• Achieve individual daily, weekly, monthly, and yearly sales and KPI targets while ensuring a warm and personalized customer experience.
• Support the Store Manager in preparing and executing the Morning Briefing, translating store KPIs into action plans for the team.
• Actively support the team on the sales floor to optimize productivity; actively coach the team to enhance individual performance.
• Provide accurate and effective staff schedules to the Store Manager by analyzing traffic trends to ensure adequate floor coverage.
• Collaborate with the Store Manager and local Marketing and CRM to develop and implement localized clientelling initiatives to generate new and activate lapsed clients.
• Implement and supervise the execution of the Selling Flow.
• Create a warm and friendly store environment aligned with our casual luxury brand. Develop "storytelling" capabilities within the team to ensure the highest level of customer connection.
• Ensure that client outreach is personalized and aligned with personal interests, lifestyle, etc.
• Monitor periodic CRM/Marketing KPIs and reporting to capture meaningful customer data for building relationships and ensuring appropriate customer data collection through the appropriate tools.
• Communicate information related to Company/Region priorities and goals and nurture a positive and dynamic internal environment.
• Embrace and promote change and transformation and actively inspire others to do the same.
• Facilitate the onboarding plan for every new employee.
• Provide regular individual feedback (daily/weekly/monthly).
• Coach the store team to develop competencies and support their growth; ensure training program deployment.
• Motivate and engage the team by maintaining high performance standards.
• Support the Store Manager in identifying training needs and ensuring the implementation of training activities.
• Be aware of employees' problems and take actions to help problem-solving, informing the Store Manager and HR.
• Work with the Store Manager to provide effective feedback on products and collections and keep up to date on stock situation, consolidation, and transfers.
• Ensure the implementation of VM guidelines, in collaboration with the Store Manager and VM, to ensure interior and exterior image.
• Ensure the implementation of Company guidelines in terms of store experience (team grooming, music, video, food and beverage, etc.) and store maintenance.
• Support the Store Manager in planning and organizing the team's attendance to product trainings and in achieving training goals.
• Ensure the store team adheres to guidelines, policies, and procedures in all areas of operational activities and inform the Store Manager of any non-compliant aspects.
• Sponsor, execute, and supervise the adoption of the Zegna Code of Ethics.
• Supervise the logistic procedures and stock management.
• In collaboration with the Store Manager, ensure the adoption of H&S regulations and the attendance of the store team on H&S specific training courses.
• Ensure and supervise the usage of digital services to increase business opportunities and virtual sales and to improve customer service.

• Graduate in any discipline with tertiary qualifications in sales.

• 5 to 7 years' experience in the high-end fashion industry, preferably involving direct sales.

• Excellent communication and interpersonal skills.
• Good command of spoken and written English essential.
• Knowledge of other languages including Arabic/Italian advantageous.
• Pleasant personality and good grooming.
• Computer literate with knowledge of basic accounting procedures.
• Ability to take ownership of the business.

• Achievement Drive
• Building Relationships
• Empathy
• Influencing
• Serving Customers
• Team Working
• Conceptual Thinking
• Developing Potential
• Driving Performance
• Leadership

Locations: Saudi Arabia/Riyadh

Brand: Zegna

Contract type: Permanent Job

JOB FUNCTION: Sales Channels & Retail Excellence/Retail