Customer Support Associate

3 weeks ago

Riyadh, Ar Riyāḑ, Saudi Arabia Tamara Full time

We're seeking a Customer Support Associate for our Customer Experience team. In this role you will be crucial in providing answers to customers' queries through the website and live chat related to Tamara's services.

Drawing on your proficiency in managing interactions with customers on a daily basis, you will be responsible for delivering exceptional customer service through accurate information and tailored solutions that address their needs to create unique experiences only Tamara can provide.

With a proven track record of leveraging strong communication skills (written & verbal) to effectively solve customer issues and find solutions quickly, even in a fast-paced environment, you will ultimately revolutionize the way millions of users shop, pay, and bank.

You are a driven, determined, curious team player, knowing that collective strength means we all win. With a positive outlook, you are solution-oriented, persevering regardless of circumstances, always finding a way through, no matter the challenges.

You will effectively find a way to work with everyone through empathy and respect. You will be driven and comfortable with responding quickly with urgency, with the ability to change course without losing momentum and energy, resulting in great success.

Your responsibilities

  • Answer inbound phone calls, emails, and respond to live chats in an efficient manner.
  • Identify customer questions, concerns, and overall needs.
  • Provide accurate answers and solutions to customer queries.
  • Review customer accounts and transactions while resolving issues.
  • Give detailed explanations of services.
  • Understand and strive to meet support metrics while providing excellent customer service, and follow communication scripts when handling different topics.

Your expertise

  • University Graduates.
  • Previous customer service experience is a plus.
  • Fluency in English Language, B1 profile.
  • Ability to use computers and internet applications.
  • Ability to handle customer issues.
  • Ability to solve problems in a short period of time.
  • Flexibility with rotational working hours/days.

All qualified individuals are encouraged to apply.

To learn more about how we protect your privacy, please visit our Candidate privacy notice.

Company Industry

  • Banking
  • Broking

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • Customer Support Associate
#J-18808-Ljbffr

  • Customer Support Associate

    1 week ago

    Riyadh, Ar Riyāḑ, Saudi Arabia beBee Careers Full time

    Job Details:The Customer Support Associate will be responsible for delivering exceptional customer service by providing timely and effective technical support to internal teams and clients.This role requires a strong understanding of customer needs, excellent communication skills, and the ability to work independently in a fast-paced...

  • Support Associate

    4 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia beBee Careers Full time

    About the RoleWe are looking for a Support Associate to join our team, who is passionate about delivering exceptional customer experiences. As a Support Associate, you will be the first point of contact for our customers and will play a key role in resolving their queries and concerns.Your Key Responsibilities:Respond to customer inquiries via phone, email,...

  • Sales Support Associate

    1 week ago

    Riyadh, Ar Riyāḑ, Saudi Arabia beBee Careers Full time

    We are seeking a highly skilled and organized Sales Support Associate to join our team. As a Sales Support Associate, you will be responsible for providing administrative support to the Sales Director, including managing sales documents, presentations, customer databases, and sales reports.The ideal candidate will have a Bachelor's degree from an accredited...

  • Customer Support Associate

    1 week ago

    Riyadh, Ar Riyāḑ, Saudi Arabia beBee Careers Full time

    Job Description:Serving as the primary interface between Amazon and its Selling Partners, this role requires an advocate for perfect Seller interactions. Diagnosing technical, operational, system, and process issues, proposing solutions to remove barriers, and educating Sellers & Vendors on processes, tools, and standards in real-time.Key...

  • Operational Support Associate

    4 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia beBee Careers Full time

    Job Overview:Operational Support Associate - We are seeking an experienced Operational Support Associate to join our team. In this role, you will be responsible for ensuring that our clients receive high-quality service and support.SalaryThe salary for this position is competitive and based on qualifications and experience.Job DescriptionThe Operational...

  • Phone Support Associate

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia beBee Careers Full time

    We are seeking a skilled and friendly individual to fill the position of Phone Support Associate. As a Phone Support Associate, you will be responsible for providing exceptional customer service to guests through phone calls.Key ResponsibilitiesResponsible for answering all telephone calls and prioritizing said callsHandle guest queries, complaints, and all...

  • Technical Support Associate

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia beBee Careers Full time

    We are looking for a Technical Support Associate to join our team. As a Technical Support Associate, you will be responsible for collaborating with cross-functional teams to understand and deliver technical solutions tailored to customer needs.Main Responsibilities:Assist in resolving technical queries and provide support to internal and external...

  • Administrative Support Associate

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia beBee Careers Full time

    Job OverviewWe are seeking a reliable and detail-oriented Administrative Support Associate to join our team. In this role, you will be responsible for maintaining a clean and organized workspace, providing excellent customer service, and ensuring the overall efficiency of our facilities.

  • Customer Support Associate

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia beBee Careers Full time

    Job DescriptionWe are seeking a highly skilled and customer-focused Customer Support Associate to join our team. As a key member of our support team, you will be responsible for providing exceptional service to our customers via email, chat, and phone.About the RoleIn this role, you will work closely with internal teams to resolve customer issues in a timely...

  • Customer Service Associate

    4 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Amazon Full time

    Customer Service Associate (role open for Saudi nationals only), CS OperationsJob ID: 2873383 | Afaq Q Tech General TradingAs an Amazon Customer Service Associate, you have a very clear purpose: to prevent issues, solve queries, and delight our customers. You'll be the first point of contact for our Saudi Arabia customers in both Arabic and English by...