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Manager - Medical Partner

1 month ago

Khobar, Eastern Province, Saudi Arabia Bupa Arabia Full time

Job Description

Population & Data Analysis
  • Identify specific healthcare challenges and opportunities within the population.
  • Develop profiles or personas of the target population to better understand their unique requirements.
  • Utilize data analytics to monitor the effectiveness & overall engagement.
  • Get involved in data-driven decisions to optimize engagement efforts.
Compliance and Quality Assurance
  • Ensure compliance with healthcare regulations and industry standards.
  • Implement quality assurance processes to maintain high standards of care.
Patient Education & Team Cooperation
  • Develop and deliver educational material and resources to empower patients with the necessary tools that aid them in making informed healthcare decisions.
  • Provide guidance and support to other team members whenever needed.
  • Adopt a collaborative and inclusive mindset & team culture.
  • Ensuring task accomplishments on time despite team's bearable challenges.
Performance Metrics & Cost Awareness
  • Define and track key performance indicators (KPIs) to measure the success of medical engagement initiatives.
  • Adjust strategies based on KPI outcomes.
  • Manage the cost allocated for medical engagement initiatives, ensuring cost-effectiveness and efficiency.
Medical / Digital Services Management
  • Managing the front door engagement channels which include:
  • Medication Refill.
  • Home-Based Lab.
  • Home Healthcare Services Support.
  • Medical Report Interpretation.
  • Lab Results Interpretation.
  • Mobile Application Functions.
  • Electronic Health Records.
  • Symptoms Checker.
  • Medical Chat Bot.
  • Telemedicine Scheduling Support.
  • Remote Patient Monitoring Support.
  • Digital Patient Engagement.
  • E-Care Engagement.
  • Providing medical services on daily basis through the following channels:
  • Inbound/Outbound Calls.
  • Backend Platform/Bupa App Services.
  • Doctor Chat Bot.
  • Email Support.
Stakeholder Collaboration
  • Collaborate with healthcare providers, specialists, and partners to ensure a seamless patient experience.
  • Sustain an excellent relationship with key stakeholders to improve medical engagement.
Skills
  • Extensive experience in healthcare management and patient engagement.
  • Strong leadership and time management skills.
  • Proficiency in digital healthcare technologies.
  • Excellent communication and interpersonal skills.
  • Knowledge of healthcare regulations and compliance requirements.
Education

MBBS (Bachelor of Medicine & Surgery)

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