Director of Operations

The Director of Operations oversees and directs all operational functions at NWWC, ensuring the seamless delivery of high-quality water pumping solutions and Operation and Maintenance (O&M) projects. The role encompasses leadership over supply chain, engineering and technical support, project management, and all tendering processes. Additionally, the Director is responsible for the sales, business development, and execution of O&M projects within the water industry in Saudi Arabia.

Main Objectives:

• Operational Excellence: Ensure the efficient and high-quality execution of supply chain, project management, engineering, technical support, and tendering processes to exceed client expectations.
• Growth of O&M Projects: Lead the growth, development, and successful execution of Operation and Maintenance (O&M) projects, including their sales and business development.
• Sustainable Business Performance: Optimize resources, processes, and team performance to deliver sustainable financial results and operational success.
• Cross-Functional Collaboration: Coordinate with other functional teams to align operational strategies with overall business goals.

Key Responsibilities:

Operations Management:

• Oversee day-to-day operations, including supply chain, engineering, and technical support to ensure quality and efficiency.
• Develop and implement strategies to optimize resource utilization and operational workflows.
• Drive process improvements and technological enhancements to achieve operational excellence.

Project Management and Execution:

• Supervise the successful delivery of water projects from inception to completion, ensuring they are completed on time, within scope, and budget.
• Establish performance benchmarks and ensure adherence to project quality standards and safety protocols.
• Address project risks and resolve challenges promptly.

Supply Chain Oversight:

• Establish and manage strategic partnerships with local and international vendors to ensure the procurement of high-quality, cost-effective products and materials.
• Manage procurement, logistics, and supply chain activities to ensure timely delivery of products and materials.
• Align supply chain processes with the company growth objectives.

Engineering and Technical Support:

• Lead engineering and technical support teams to ensure efficient design, execution, and troubleshooting of water pumping solutions.
• Oversee and manage the tendering processes, ensuring alignment with project requirements and client specifications.
• Drive innovation and process improvements to optimize technical support services.

Operation and Maintenance (O&M) Projects:

• Oversee all aspects of O&M projects, including sales, business development, solutions design, execution, and client support.
• Develop and execute strategies to expand O&M project opportunities and revenue streams.
• Collaborate with internal stakeholders to tailor solutions and meet client and market demands effectively.

Strategic Leadership and Planning:

• Develop and execute operational strategies aligned with NWWC's vision, goals, and market demands.
• Provide leadership and mentorship to cross-functional teams, fostering a culture of high performance.
• Drive operational initiatives to meet and exceed client expectations, industry standards, and financial objectives.
• Monitor KPIs and implement improvement plans to meet organizational goals.
• Work closely with Sales, Business Development, and Marketing teams to align operational initiatives with company objectives.
• Foster cross-departmental synergy to enhance business growth and client satisfaction.
• Provide regular updates and performance insights to the CEO and other leadership teams.

Required Qualifications:

• Bachelor's degree in engineering, Operations Management, or a related technical field.
• MBA or relevant master's degree is a plus.
• Minimum of 10-15 years of experience in operations, engineering, and project execution within the pumping solutions and O&M projects in water industry in Saudi Arabia.
• Proven leadership experience in operations, engineering, technical support, and tendering processes.
• Experience driving business development and revenue growth in O&M projects.

Technical Skills:

• Operations Management Expertise: Strong knowledge of manufacturing processes, supply chain optimization, and lean methodologies.
• Strategic Planning: Ability to create and implement long-term operational strategies aligned with business goals.
• Project Management: Exceptional skills in planning, execution, and risk mitigation.
• Data-Driven Decision Making: Proficiency in analyzing operational data to identify trends, improve performance, and optimize costs.
• ERP Systems and Technology: Experience with operational software, ERP systems, and manufacturing technologies, including IoT or automation.
• Financial Acumen: Understanding of P&L management, cost controls, and budgeting to maximize profitability.

Leadership Skills:

• People Management: Proven ability to lead, motivate, and develop diverse teams across multiple functions and locations.
• Cross-Functional Collaboration: Strong relationship-building skills to coordinate between departments and with external stakeholders.
• Crisis Management: Expertise in managing risks and resolving operational disruptions effectively.

Key Performance Indicators (KPIs)

• On-Time Project Delivery: Percentage of projects and solutions delivered on or before schedule.
• O&M Revenue Growth: Year-over-year growth in revenue from Operation and Maintenance (O&M) projects.
• Tendering Success Rate: Percentage of successful bids won versus total tenders submitted.
• Operational Cost Efficiency: Percentage reduction in operational costs through process optimization and resource management.
• Client Satisfaction and Retention: Client satisfaction score (measured through surveys or feedback) and retention rate.

• Director

• Full-time

• Management and Manufacturing
• Industries: Water Supply and Irrigation Systems