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Home Application Specialist
1 month ago
Provides the clinical and technical support needed by the customers to benefit from the products of Fresenius Medical Care.
TASKS:
- Assists customers with the proper use of Dialysis products to ensure optimal patient outcomes.
- Provides technical and clinical training, education and ongoing support to certify Nephrologists and Dialysis staff on the use and application of acute and chronic dialysis products.
- Provides on-site and/or remote clinical application support to customers by providing scientific, technical information in response to on and off-label inquiries regarding use of Fresenius medical devices.
- Provides clear and accurate documentation of each site visit to Manager via a standardized reporting mechanism within 24 hours of completion of the visit.
- Identifies and reports all adverse events and device deficiencies to Medical Safety per company protocol.
- Addresses reports requiring root cause analysis and requests for feedback/input from physicians as requested by Safety.
- Provides constant feedback to Research & Development via approved communication plan on clinical performance of products.
- Responds to unsolicited requests for information (on and off label) related to Dialysis medical devices, per Standard Operating Procedures and Ethics and Compliance Guidelines.
- Assists with tradeshow demonstrations as deemed appropriate.
- Answers Field technical clinical questions regarding Results of Fresenius products from physicians and their staff and troubleshoot appropriately.
- Performs other duties and responsibilities as assigned.
REQUIREMENTS:
- A minimum of 3 years of experience preferably in a similar field.
- Good business processes management skills.
- Good communication and interpersonal skills.
- Good data entry and processing skills.
- Good information analysis skills.
- Ability to deal with complexities and meet deadlines.
- Flexibility to travel.
Company Industry:
- Medical
- Medical Devices
Department / Functional Area:
- Doctor
- Nurse
- Paramedics
- Medical Research
Keywords:
- Home Application Specialist