Showroom Manager
2 weeks ago
Responsibilities:
- Enable Sales Team to act as a first-class ambassador of the brand – proactively follows the Sales Process / Methodology.
- Establish daily routine to remind team on key sales success factors.
- Provide excellent professional work environment to support sales team in all directions, all displays and accessories, catering available. Maintain the showroom structure at a high level (floor, paint, lighting signboard…) and actively work against the budget plan.
- Secure teamwork and organize best practice exchange between sales team members.
- Supervise and manage the Showroom in all aspects to provide a professional sales environment.
- Train Sales team about new kitchen designs/features and appliances.
- Secure maximum turnover to the company and avoid approaches by suppliers to gain business through company client contacts.
- Jump in sales process where salesperson comes to the limit in client negotiations, acting as higher authority to underline the importance of client relationship.
- Make provisions to apply the sales budget, monitor the showroom performance, and discuss corrective action if required.
- Ensure walk-in customers are seated with the Sales team desk.
- Actively monitor updates about kitchen and appliance displays in the showroom, ensure discontinued kitchens are removed, and check with Appliance Department to only display appliances in stock.
- Secure promotional material and promotion sign boards are installed in a timely manner, ensuring Sales Team is aware of promotion details.
- Conduct random checks on measurements and kitchen designs in cooperation with salesmen.
- Ensure technical precise and complete Purchase Order documentation, establishing a review routine to avoid time-intensive and costly revisions later.
- Conduct best practice reviews and remind every Salesperson about key elements to successfully close a contract (Sales Methodology).
- Conduct regular coaching and training sessions (daily, weekly, monthly) to remind the sales team about sales methodology.
- Revisit showroom outlook and design details, discussing possible changes with the sales team.
- Secure collection of contact details of walk-in customers who do not spend time to receive kitchen design to allow follow-up marketing activity.
- Check on follow-up activity by each Salesperson and help focus on follow-up.
- Ensure the showroom is in the best condition: clean, tidy, and all kitchen displays are 100% well installed.
- Secure compliance to the monthly store checklist carried out by Line Management.
- Ensure proper documentation of the (down-) payment process, especially on full customer details on checks collected. Complete customer file and secure proper filing in showroom premises.
- Maintain petty cash, secure expenditure record, and send regularly to finance.
- Take strict measures to avoid the approach of salesmen of suppliers to gain business through company salesmen, especially appliances suppliers.
- Contribute to the development of company vision, mission, and corporate strategy to ensure the company maximizes its short, medium, and long-term profitability and returns to its shareholders.
- Monitor that the team is following the policies & procedures in their dealings.
- Ensure that there is an appropriate internal control framework in place within the Company to effectively manage Key Business Risks.
- Ensure that the Company operates in an environment of strong Corporate Governance and ensure timely and effective compliance with all audit obligations (internal or external).
Skills:
- Essential: bachelor's degree in a related field.
- Preferred: master's degree in a related field.
- Natural leadership habit, gains authority easily.
- Technical and commercially updated on recent developments, able to act as a technical and commercial consultant to the Sales team.
- Good personal 3D dimension projection capabilities.
- Understanding of differences in furniture materials and knowledge about their different technical capabilities, able to argue differences in advantages/disadvantages.
- Good handwriting and technical hand drawing abilities.
- Able to make precise room measurements and create quick kitchen sketches.
- PC proficient, working on different Windows PC-based systems.
- SAP Business One experience would be helpful; 3D Design software experience desired.
- Advanced Windows Office user.
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