Cisco Unified Communications Engineer

2 weeks ago

Riyadh, Ar Riyāḑ, Saudi Arabia Amentum Part time

At Amentum, we're not just solving problems; we're engineering the future. With a steadfast commitment to innovation and integrity, we are a leading global partner to both government and private sectors, delivering advanced solutions to the world's most pressing challenges. Our expertise spans a wide array of specialized services, including program management, environmental stewardship, training, logistics, consulting, systems engineering, and cutting-edge information technology. We take pride in supporting our customers' endeavors with the highest standards of quality and collaboration, ensuring a secure and sustainable future.

About the opportunity:

We are looking for a seasoned Cisco Unified Communications Engineer to design, implement, and test critical voice and video communication infrastructure for the Network Enhancement project. Your expertise in CUCM, Cisco Unified Communications Manager Session Management Edition (SME), CUBE, voice gateways, attendant consoles, and contact centre solutions will be essential in ensuring the smooth and successful implementation of the project. This is a part-time role that is fully remote but may require occasional travel to Saudi Arabia.

Key Responsibilities include:

  1. Design, implement, and test Cisco Unified Communications Manager (CUCM) and related components (SME, CUBE, gateways).
  2. Design, configure, and test attendant consoles and contact centre solutions.
  3. Optimize and configure video conferencing and collaboration systems.
  4. Troubleshoot and resolve voice and video communication issues.
  5. Monitor system performance and capacity planning.
  6. Collaborate and coordinate with sub-contractors to ensure seamless integration of communication systems.
  7. Develop design and test documentation for Cisco UC systems.
Here's What You'll Need:

  1. Bachelor's degree in Computer Science or related field.
  2. 10+ years of experience in designing, implementing, and supporting Cisco Unified Communications solutions.
  3. Deep understanding of CUCM, SME, CUBE, voice gateways, attendant consoles, and contact centre technologies.
  4. Familiarity with video conferencing solutions and QoS implementation.
  5. Strong troubleshooting and problem-solving skills.
  6. Excellent communication and interpersonal skills.
  7. Cisco certifications (CCNP Collaboration or higher) are preferred.
  8. Strong teamwork and collaboration skills.
  9. Ability to collaborate effectively with sub-contractors and manage project deliverables.
  10. Passion for technology and a commitment to continuous learning.
Our Culture:

Our values stand on a foundation of safety, integrity, inclusion, and diversity. We put people at the heart of our business, and we genuinely believe that we all succeed by supporting one another through our culture of caring. We value positive mental health and a sense of belonging for all employees.

We aim to embed inclusion and diversity in everything we do. We know that if we are inclusive, we are more connected, and if we are diverse, we're more creative. We accept people for who they are, regardless of age, disability, gender identity, gender expression, marital status, mental health, race, faith or belief, sexual orientation, socioeconomic background, and whether you're pregnant or on family leave. This is reflected in our wide range of Global Employee Networks centred on inclusion and diversity.

We partner with VERCIDA to help us attract and retain diverse talent. As a Disability Confident employer, we will interview all disabled applicants who meet the minimum criteria for a vacancy. We welcome applications from candidates who are seeking flexible working and from those who may not meet all the listed requirements for a role.
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