Customer Care Representative

منذ 5 أيام

Riyadh, Riyadh Region, المملكة العربية السعودية Majid Al Futtaim دوام كامل ‏٨٩٬٠٠٠ ر.س.‏ - ‏١٣٤٬٠٠٠ ر.س.‏ عقد

JOB TITLE

Customer Care Representative | MAF LifeStyle | Customer Care

ROLE SUMMARY

Role Purpose: The Customer Care Representative is responsible for maximizing company sales growth and profitability by overseeing the daily routines, coaching, and developing associates to achieve better performance.

ROLE PROFILE

  • Communicate all personnel, operational, and product issues to the appropriate Contact Center supervisor or manager
  • Process all customer requests accurately and efficiently.
  • Focus on meeting the customer’s expectations by utilizing all resolution options,
  • Communicate pertinent information to all Contact Center associates.
  • Communicate effectively and efficiently with all company associates and business contacts.
  • Actively participate in regular team meetings and leadership meetings, as required.
  • Promote a keen sense of teamwork by working together safely, effectively, respectfully and efficiently with all associates.

REQUIREMENTS

  • High School Certificate
  • Retail or sales background
  • English & Arabic speaker
  • Minimum 1 year of experience in Customer services