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Application Support

1 month ago

Riyadh, Ar Riyāḑ, Saudi Arabia Arab National Bank Full time

Provide second-level technical support for the Finacle 11x application.

Identify, troubleshoot, and resolve application issues in a timely manner.

Work closely with L1 support teams to ensure seamless issue escalation and resolution.

Monitor application performance and stability.

Collaborate with development teams to identify and implement improvements.

Prepare and maintain documentation on resolved issues and best practices.

Conduct root cause analysis and create preventative measures for recurring issues.

Ensure compliance with service level agreements (SLAs).

Qualifications:

Bachelor's degree in Computer Science, Information Technology, or a related field.

2+ years of experience in a technical support role with Finacle 11x.

Strong understanding of banking domain and financial applications.

Excellent problem-solving and analytical skills.

Strong communication and customer service skills.

Ability to work effectively in a team-oriented environment.

Proven experience in handling high-pressure situations and managing multiple issues simultaneously.

Skills:

SQL, Oracle or other RDBMS, Shell Scripting, ITIL Framework, Application performance monitoring, Root cause analysis.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology, Quality Assurance, and Engineering.

Industries

Banking.

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