Payment Operations Senior Manager

3 weeks ago

Riyadh, Ar Riyāḑ, Saudi Arabia SAB Full time

Job Title: Payment Operations Senior Manager

Department: Operations

Location: Riyadh

Core Responsibilities:

  • Ensure knowledge transfer and career progression towards identification of a suitable successor.
  • Develop and support the team in their learning journey.
  • Process all Non-STP Payments prior to the relevant cut-off time.
  • Adhere to relevant cut-off times and make timely referrals wherever clarification or funding approvals are required for all Non-STP Transactions.
  • Investigate and respond to cases raised through CRM and branches within 48 hours.
  • Manage dividend processing within 10 working days until the implementation of the new dividend system.
  • Process cheques before the cut-off times.
  • Respond to and resolve complaints received from the CE team within the TAT.
  • Ensure all GL accounts and non-GL accounts related to payments are under control and monitored to avoid breaches, including conducting GL cleansing exercises before monthly submission to the GLARE system.
  • Reduce manual payments and improve automation through the use of RPA and implementation of E-Forms.
  • Align and execute initiatives in payment strategy, including the implementation of Payments HUB, case management in payment investigations, RPAs, and voucher processing.
  • Eliminate manual touchpoints, improve TAT through auto responses, and enhance customer experience.
  • Reduce overall operations cost, retain talent, build succession plans for key staff, and apply rotation to test readiness and capabilities for learning and growth.

Qualification and Experience:

  • Bachelor's degree in Business Administration; Master's degree preferred.
  • Around 10 years of experience, with a preferred 4 years in a relevant role.
  • Proficient in written and spoken English; Arabic preferred.
  • Prior experience in operations within the banking sector.
  • Experience with ISO 20022.
Seniority Level

Mid-Senior level

Employment Type

Full-time

Job Function

Other

Industries

Banking

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