Client Advisor
4 weeks ago
Your mission will be to deliver personalized premium client experience by demonstrating expertise with curiosity/humility, creating true long-term relationships with clients, making them feel valued, and giving clients what they desire and aspire, turning them into ambassadors.
Key Responsibilities- Deliver an exceptional experience and unique in-store journey to our clients by providing a friendly environment, including greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge, and all other components of customer service through each touchpoint.
- Partner with Boutique and local management to develop a plan to support and participate in in-store and offsite events and networking.
- Consistently and accurately capture client data for follow-up and relationship building, effectively utilizing the available tools and exploring any follow-up opportunities.
- Consistently achieve and ideally exceed the sales target, always following retail guidelines.
- Master the key moments of the sales ceremony.
- Ask the right questions to engage customers, listen to their needs, and gather the right information to make the sale, ensuring they return to the boutique.
- Handle negotiations and objections with ease.
- Assist and support after-sales clients in accordance with Maison values, acting as a referent and offering recommendations that provide an exceptional client experience.
- Remain knowledgeable on industry news and competitors.
- Communicate with passion about the Maison, demonstrating extensive knowledge of values, codes, and history, and a strong capacity to tell a story that resonates with the customer.
- Offer detailed descriptions of the Maison pieces/collection (including construction, materials, care, and design) to reinforce the Maison's uniqueness.
- Demonstrate a broad knowledge of the Maison collections to promote the uniqueness of our garde-temps, adapting the approach to the customer.
- Understand and comply with all security and operational policies and procedures of the Group, Maison, and boutique.
- Assist with daily set-up and breakdown of the boutique, and communicate any maintenance issues.
- Assist in the merchandising and daily maintenance of displays and back-stock.
- Actively participate in daily and annual inventories and cycle counts to prepare for and ensure a successful audit.
- Assist with special projects as needed (i.e., price changes, supporting back office responsibilities, etc.).
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