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Head of Service

1 month ago

Riyadh, Ar Riyāḑ, Saudi Arabia Kone Full time

Head of Service

Locations: Riyadh

Time Type: Full-time

Posted on: Job posted over 30 days ago

Job Requisition ID: R0644729

Certified as a Top Employer; KONE is dedicated to a better world of work and exhibits this through excellent people practices. We are committed to fostering a great work culture and inspiring the highest standards of quality and efficiency, putting our people first and creating a workplace that nurtures collaboration, diversity, growth, and wellbeing.

It's time to make a move. Join our flow.

We are seeking a Head of Service to deliver exceptional service to both our team and customers based in Riyadh, Saudi Arabia.

The Head of Service will be responsible for:

  1. Leading and coaching a team of Maintenance Supervisors to achieve operational targets and objectives.
  2. Driving key business change initiatives and ensuring the realization of business benefits.
  3. Fostering a customer-centric culture and service-oriented mindset.
  4. Accountability for the safety of employees and end-users, ensuring safety is a mindset without any compromises.
  5. Maintaining a high level of customer satisfaction in the region or unit.
  6. Leading the Maintenance operations and ensuring the quality and profitability of service delivery.
  7. Cascading the FL and regional direction and targets to the team.
  8. Setting Individual Operations Plans for supervisors to support them in achieving their objectives.
  9. Regularly following up on progress.
  10. Driving the deployment and following up on the progress of KONE Way initiatives in the area (e.g., Supervisor Role and Mobility, Field Service Management, Field Operations Management Model).

Sales:

  1. Setting, communicating, and following received orders and monetary value sales targets according to market potential and FL unit guidelines.
  2. Ensuring, in collaboration with FL repair sales manager, that the correct offering and value propositions are available and used by the operations team.
  3. Leading and coaching the team of supervisors and managing their performance through weekly 1-on-1 Traction Control discussions, regular field/customer visits, and field audits.
  4. Developing the competencies of the maintenance operations team.

Customer Focus:

  1. Actively working with customers to find ways to win.
  2. Coaching the team of supervisors and technicians to be customer-centric.
  3. Ensuring that customer experience acceleration touchpoints are followed during the whole maintenance contract lifecycle.

Minimum Requirements:

  1. Bachelor's degree in Engineering.
  2. 10+ years of experience managing maintenance or service teams.
  3. Experience in the Elevator and Escalator industries, or similar sectors.
  4. In-depth understanding of service and maintenance industry best practices.
  5. Proficiency in both verbal and written communication in English and Arabic.
  6. Excellent communication skills for effective stakeholder and team engagement.
  7. Strong leadership abilities to inspire teams, make informed decisions under pressure, and drive results while efficiently resolving challenges.

Chez KONE, nous nous attachons à créer une culture de travail innovante et collaborative, dans laquelle nous valorisons la contribution de chaque individu. L'engagement de chacun de nos salariés est au cœur de notre démarche collaborative et nous encourageons la participation de chacun ainsi que le partage d'informations et d'idées. Nous nous engageons au quotidien dans une démarche durable et responsable, s'appuyant sur des pratiques commerciales éthiques. Nous développons une culture basée sur la confiance, le respect et le travail en équipe ainsi que sur la reconnaissance de la performance individuelle. Rejoindre KONE, c'est rejoindre une entreprise où il fait bon vivre, respectueuse de la qualité de vie de chacun de ses collaborateurs. Nous sommes fiers de proposer des parcours de carrières riches en expériences et opportunités qui vous aideront à atteindre vos objectifs professionnels et personnels.

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