Delivery Practice Manager

Delivery Practice Manager - Cloud Infrastructure and Migrations, Professional Services

Job ID: 2826244 | Amazon Web Services Singapore Private Limited

The Amazon Web Services Professional Services (AWS ProServe) ASEAN organization is looking for experienced Delivery Practice Managers (DPM) that can manage, develop and guide delivery teams to support customers in their adoption of AWS Cloud solutions. DPMs help Customers make decisions to meet their technical and business objectives by providing best practices, owning delivery of customer engagements, and building and managing high performing specialist service lines. The role includes all aspects of sales support, people management, business operations, relationship development, delivery oversight and program management.

A DPM focuses on:

1. Leading a Service Line team of direct reports of AWS delivery specialists, managing their project allocation, and career development to grow the team in strategic technology domains.
2. Working closely with their in-country sales counterparts to sell and deliver data & analytics projects for our customers.
3. Acting as the local in-country delivery executive sponsor, owning the delivery for our largest and most complex engagements.

DPM candidates come with hands-on experience planning and executing complex cloud infrastructure, migrations and modernisation engagements, architecting and implementing complex Cloud Native platforms, providing consultancy, coupled with cross-industry business acumen, to guide and own the delivery of ProServe engagements.

Key Job Responsibilities

Responsibilities include:

1. Influencing and leading customer experience and complex cloud infrastructure, migrations and modernisation engagements (ideally with Public Sector experience) from sales through delivery to produce high quality, scalable outcomes.
2. Developing, managing and maintaining relationships with customers, partners, key stakeholders.
3. Hiring and developing builders capable of driving orchestrated adoption and execution of strategy, operations, and process design on behalf of the customer.
4. Influencing, negotiating and achieving results through others who are not direct reports.
5. Investing in new market segments and establishing and maturing cross-functional initiatives that contribute to continuous improvement and accelerated growth across new areas and data & analytics specialty practices.
6. Influencing and leading the production of frameworks, methods, and best practices, that deliver prescriptive guidance to customers across areas and practices.
7. Influencing the creation and implementation of scalable mechanisms that improve quality, productivity and efficiency across the organization.
8. Enabling and leading teams to effectively prioritize, develop and deliver new and reusable assets that differentiate the AWS portfolio in data & analytics.
9. Developing and executing the operational plan to achieve go-to-market financial and operational targets across customers, partners, and employees for the area, industry and/or specialty practice that s/he leads.
10. Leading team to provide adequate data into agreed set of business tools and processes.
11. Enabling regular visibility of the performance level versus the plan.
12. Establishing and executing strong control and governance that drives operational excellence.

BASIC QUALIFICATIONS

- Experience in influencing C-level leadership, business and technical stakeholders, and peer groups, while driving enterprise-scale portfolios or programs in large organizations.

- 10+ years of relevant experience in solving business, product, and technical challenges and 5+ years of direct people management experience, leading high-performing service line teams including business operations and financial management.

- 10+ years of hands-on experience leading the design, development and deployment of complex data & analytics strategies and solutions at scale supporting Fortune 500 companies across multiple industries and geographies and experience with software development life cycle (SDLC) and agile/iterative methodologies.

- Proficiency in cloud technology value proposition, principles, and services including infrastructure, business applications, data management, security, application platforms, and consumer facing technology.

- A minimum of 3 years working experience in ASEAN region, and ability to travel to customer locations as needed.

PREFERRED QUALIFICATIONS

- MBA or Master's in Computer Science.

- IT Professional Services or Consulting practice leadership as a manager; team size 25+ with related goals/KPI's, focused on technologies involving sales, delivery, partner management, and people development.

- Experience in complex integration engagements in Public Sector and commercial customers.

- Hands-on technical experience & expertise in technology automation, implementation, integration, and/or deployment.

- Experience building and executing on Cloud migration and Modernisation solutions as well as hands on experience on AWS services.

- AWS certifications, AWS engagement delivery experience or other public cloud certifications.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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