Debt Collector

2 weeks ago

Jeddah, Makkah Province, Saudi Arabia CARE Full time

Work closely with customers to communicate debt amounts, set a payment deadline, and assist them with a payment plan to eventually resolve their debt. They must have good negotiation skills, effective follow-up skills, and a strong understanding of their company's products and services.

Responsibilities
  • Regular follow-up by emails & telephone calls with past due customers to ensure the collection of overdue amounts within the earliest cycle.
  • Ensuring that company finances are recovered on time through rigorous customer follow-ups.
  • Maintain a consolidated collection report by registering all customer interactions.
  • Transfer or escalate the collection process to the necessary department and maintain open communication until resolution.
Skills
  • Ability to plan own work effectively and meet deadlines.
  • Thorough understanding of competitors' strategies, policies, and modus operandi.
  • Demonstrate strong critical thinking skills and generate simplified solutions for potential problems.
  • Ability to contribute to temporary departmental requirements and help in general short-term planning.
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