Senior Product Manager

2 weeks ago

Riyadh, Ar Riyāḑ, Saudi Arabia Pyxos Full time

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Pyxos is a Saudi-based Gen-AI platform helping enterprises and government entities comply with the Personal Data Protection Law (PDPL)—KSA's new data privacy law that became fully enforceable in late 2024.

  • Incubated by TONOMUS Venture Studio at NEOM
  • Combines expert services + AI-powered automation
  • First and only solution purpose-built for PDPL compliance
  • Active pipeline and first paying pilot customer secured
  • Led by a Silicon Valley founding team with 4+ prior exits

PDPL now applies to 1.6M businesses and 650+ public sector entities. Enforcement is expected to accelerate in 2025.

Who We're Looking For

We're hiring a Saudi national to join the founding team as Client Success Manager, based in Riyadh. This role is critical to ensuring that our enterprise and government clients successfully adopt and benefit from the Pyxos platform.

You Have:

  • 5+ years of experience in client success, account management, or implementation in SaaS or enterprise software
  • Strong communication and relationship-building skills with senior stakeholders
  • Proven ability to manage onboarding, training, and ongoing support for complex solutions
  • Understanding of data privacy, compliance, or government workflows is a strong plus
  • Familiarity with PDPL, GDPR, or similar frameworks preferred
  • Bilingual (Arabic/English) and culturally fluent
  • Passion for solving real-world problems and helping customers succeed

What You'll Do:

  • Serve as the primary point of contact for Pyxos clients throughout their journey
  • Lead onboarding and training sessions to ensure successful platform adoption
  • Monitor client health and drive engagement, retention, and satisfaction
  • Translate customer feedback into actionable insights for the product and services teams
  • Support clients in interpreting and implementing PDPL-compliant workflows
  • Work cross-functionally with Sales, Product, and Services to deliver a seamless experience
  • Proactively identify and resolve client issues before they escalate

Why Join Pyxos?

  • Founding team role in a high-growth startup with equity upside
  • Opportunity to shape how data privacy compliance is delivered across Saudi Arabia
  • Mission-driven company solving a national regulatory challenge
  • Incubated by NEOM's TONOMUS with strong local backing
  • Work with visionary leaders and cutting-edge Gen-AI technology
Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Product Management and Marketing

Industries

Data Security Software Products

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