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IT Support Engineer

1 month ago

Jeddah, Makkah Province, Saudi Arabia noon Full time

We're building an ecosystem of digital products and services that power everyday life across the Middle East—fast, scalable, and deeply customer-centric. Our mission is to ring every doorbell, every day. We want to redefine what technology can do in this region, and we're looking for a Head of People to support our KSA operations and help us move even faster.

Role overview

As an IT Support Engineer, you will be responsible for your site and will be responsible for working closely with the business and fellow engineers to implement and maintain critical infrastructure elements as well as day-to-day support to meet our operations present and future business needs.

Besides your day-to-day activities, there will be plenty of opportunities for you to get involved in projects and innovate. You will be a key part of a multinational team and thrive in delivering high-quality results and always be on the lookout for improvements.

Responsibilities:
  • Provide a support service that ensures all IT equipment and infrastructure is running to its optimum performance and that all departmental Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) are met on your site.
  • Run projects across the site, working closely with the business and fellow engineers, to implement changes and/or additions to the site's technology infrastructure to support changing business and IT requirements.
  • The supervision and day-to-day management of a team of IT technicians, including managing workloads of the team and reporting back to the IT manager and regional IT management.
  • Review, revise, and execute change management requests as required.
  • Manage the availability of all IT equipment and infrastructure through continuous improvement and continuously look to improve equipment efficiencies and cost reductions accordingly.
  • Perform random site audits on technical infrastructure to ensure adherence to latest company IT and Health & Safety guidelines.
  • Act as a point of contact for contractors or external suppliers and clearly communicate technical issues and company standards.
  • Undertake project management and act as a single point of contact for projects.
  • Provide technical support/input to site and team projects and initiatives.
  • Keep key stakeholders informed of progress of projects and maintain project documentation.
  • Provide sanity check and technical execution of projects.
  • Carry out ad-hoc requests as and when required, supporting a wide customer base.
Minimum Qualifications, Experience & Skills:
  • MS Windows System Support experience.
  • A background in Networking – LAN / WAN and Wireless.
  • Holds a detailed understanding of core internet technologies – Routing and Switching, DNS, DHCP, mail transport, OSI Model.
  • Telecom knowledge including VOIP / SIP and mobile technologies advantageous.
  • Experience working in a customer-facing technical role which requires solid technical aptitude, excellent written and oral communications skills and the ability to deal effectively with people at all levels and in different situations.
  • Experience supervising a team, or leading a group of peers.
  • Project management abilities and technical task execution experience.
  • Strong analytical skills with proven problem-solving ability.
  • Proven ability to operate autonomously in high pressure situations, successfully handle multiple competing priorities and possess a high level of discipline while displaying a high degree of flexibility and professionalism.
  • Ability to develop clear and concise documentation.
  • Demonstrated willingness to learn and apply new technology.
  • Ability to travel up to 25%.
  • Vendor certification of the following would be beneficial: Linux/Unix System Support, MS Windows System Support, Cisco knowledge – LAN / WAN and Wireless.
  • Telecom knowledge including VOIP / SIP and mobile technologies.
  • Previous experience in a dynamic environment with a high degree of customer service focus.
  • Help Desk / Technical support management experience.
  • Ability to develop the skills needed to support specific Fulfillment Centre Automated Systems.
  • Ability to coordinate with corporate-based support groups to implement IT changes.
  • Proven ability to learn and apply new technology.
Who will excel?
  • We're looking for people with high standards, who understand that hard work matters.
  • You need to be relentlessly resourceful and operate with a deep bias for action.
  • We need people with the courage to be fiercely original.
  • Readiness to adapt, pivot, and learn is essential.
Seniority level

Associate

Employment type

Full-time

Job function

Engineering, Management, and Quality Assurance

Industries

Internet Marketplace Platforms, Transportation, Logistics, Supply Chain and Storage, and Retail

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