CX Shift Manager
2 weeks ago
We are seeking a dedicated and proactive Customer Experience (CX) Shift Manager to oversee daily operations and ensure exceptional service delivery during assigned shifts. The ideal candidate will have strong leadership skills, a passion for customer service, and the ability to motivate a team to create positive customer interactions.
Responsibilities:
- Manage daily operations, including staffing, scheduling, and adherence to policies and procedures.
- Supervise and coordinate the activities of customer service representatives during shifts, ensuring high levels of performance and engagement.
- Ensure that customer inquiries and issues are handled effectively and efficiently, promoting a culture of outstanding service.
- Track and analyze key performance metrics, providing feedback and coaching to team members to improve service quality.
- Assist in onboarding and training new staff, ensuring they are equipped with the necessary skills and knowledge.
- Address escalated customer complaints and operational challenges promptly and effectively.
- Work closely with other departments to ensure seamless service delivery and communication.
Requirements:
- Degree in Business Administration, IT or related field.
- 5+ years of experience in customer service.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and a customer-focused mindset.
- Proficiency in customer service software and ERP systems.
Mid-Senior level
Employment typeFull-time
Job functionAdministrative, Business Development, and Customer Service
IndustriesIT Services and IT Consulting
#J-18808-Ljbffr-
CX Service Delivery Specialist
1 day ago
Riyadh, Ar Riyāḑ, Saudi Arabia beBee Careers Full timeCX Service Delivery SpecialistThis role involves overseeing the delivery of exceptional customer service during assigned shifts. The ideal candidate will have strong leadership skills, a passion for customer service, and the ability to motivate a team to achieve outstanding results.The responsibilities include managing daily operations, supervising customer...
-
Transformation Lead
1 day ago
Riyadh, Ar Riyāḑ, Saudi Arabia beBee Careers Full timeCX Transformation LeadWe are seeking a transformation leader to join our team as a CX Transformation Lead. This role will be responsible for driving organizational growth through customer experience initiatives.The ideal candidate will have a strong background in customer experience strategy and operations, with a proven track record of success in...
-
Senior CX Professional
1 day ago
Riyadh, Ar Riyāḑ, Saudi Arabia beBee Careers Full timeSenior CX ProfessionalThis role requires a seasoned professional with a proven track record of success in customer experience strategy and operations. As a Senior CX Professional, you will work closely with our clients to design and deliver cutting-edge customer experiences that drive business results.Your key responsibilities will include leading CX...
-
ShopApp CX Strategist
11 hours ago
Riyadh, Ar Riyāḑ, Saudi Arabia beBee Careers Full timeCX Strategy LeaderA leadership role that oversees the successful management and optimization of App sales, campaign execution, personalization strategies, customer acquisition, and retention programs.Key Objectives:Develop and manage synergies between Samsung App ecosystem to expand offerings and improve customer satisfaction.Analyze user feedback and data...
-
Head of CX Operations
1 day ago
Riyadh, Ar Riyāḑ, Saudi Arabia beBee Careers Full timeAbout the Opportunity:This role offers a unique opportunity to lead a team of professionals in delivering exceptional customer experiences and driving revenue growth.The successful candidate will be responsible for fostering trust and building lasting relationships with customers, leading a team of CX Principals/Managers, Customer Success Managers, and...
-
Sales Leader
18 hours ago
Riyadh, Ar Riyāḑ, Saudi Arabia beBee Careers Full timeWe are looking for an experienced Business Development Manager to lead our sales efforts in the HVAC Cx-Commissioning field. In this role, you will be responsible for developing and maintaining a deep understanding of HVAC Cx-Commissioning requirements and technical specifications.You will work closely with clients to prepare estimates and presentations,...
-
CX Service Business Manager
1 day ago
Riyadh, Ar Riyāḑ, Saudi Arabia beBee Careers Full timeAbout the Role:We are seeking an experienced leader to drive customer success and adoption of our technology solutions.The successful candidate will be responsible for leading a team of professionals in delivering exceptional customer experiences, driving revenue growth, and ensuring the delivery of desired outcomes from our portfolio.Key Areas of...
-
CX Metrics Specialist
1 day ago
Riyadh, Ar Riyāḑ, Saudi Arabia beBee Careers Full timeThis is an exciting opportunity to work as a Customer Experience Analyst and make a real impact on our customers' lives.About the Role:We are looking for someone with strong analytical and project management skills to join our team.Responsibilities:Analyzing customer feedback, surveys, and interaction data to identify trends, pain points, and...
-
Business Development Manager
18 hours ago
Riyadh, Ar Riyāḑ, Saudi Arabia beBee Careers Full timeWe are seeking an experienced Business Development Manager to join our team. In this role, you will be responsible for establishing and maintaining strong relationships with existing clients and identifying new business opportunities.You will network with potential customers, building trust and delivering value-added solutions to secure new contracts. Your...
-
Riyadh, Ar Riyāḑ, Saudi Arabia TNG Full timeSenior Business Analyst – CRM/CX Solutions Implementation1 week ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Job Title: Senior Business Analyst – CRM/CX Solutions ImplementationJob Type: Full-TimeIndustry: Information Technology / Digital Transformation / ConsultingJoining date: 25 June 2025Job...