Director of Operations
6 days ago
The Operations Manager of Padel Masters is responsible for overseeing the overall operations, financial performance, and strategic growth of the club; to ensure that Padel Masters maintains its position as a leading padel club by delivering exceptional customer experiences, optimizing revenue streams, and managing the daily operations efficiently. This role will lead and develop the team, manage budgets, and implement strategies that align with the company's vision for expansion and excellence.
Key Responsibilities:
- Financial & Performance Management:
- Develop annual budgets, financial forecasts, and revenue targets for the club.
- Monitor financial performance and optimize cost efficiency while maintaining service quality.
- Oversee pricing strategies for memberships, court bookings, coaching, and events to maximize profitability.
- Identify and implement new revenue streams, including partnerships, events, and retail opportunities.
- Operational Excellence:
- Oversee the day-to-day operations, ensuring seamless execution of club activities.
- Ensure the club operates efficiently, meeting customer expectations and company standards.
- Optimize court utilization, scheduling, and maintenance for peak efficiency.
- Oversee daily business operations and court reservations, ensuring a smooth and efficient booking process.
- Manage the inventory and all procurement activities, ensuring necessary supplies and equipment are available.
- Implement and maintain high standards for facility management, cleanliness, and safety.
- Develop and implement sales strategies to drive memberships and increase revenue.
- Collaborate with the marketing team to execute promotional campaigns, events, and tournaments.
- Build relationships with corporate clients, schools, and community groups to boost memberships.
- Monitor market trends and customer preferences to adjust marketing strategies accordingly.
- Customer Experience & Service Quality:
- Ensure excellent customer service standards across all departments.
- Gather and analyze customer feedback to improve services and offerings.
- Resolve customer complaints and ensure customer satisfaction is a priority.
- Develop loyalty programs and initiatives to retain members and enhance engagement.
- Recruit, train, and develop a high-performing team, including coaches, reception staff, and support personnel.
- Set clear KPIs and performance metrics for all staff members.
- Foster a positive work culture that encourages teamwork, professionalism, and growth.
- Conduct regular performance reviews and provide constructive feedback to employees.
- Event & Tournament Management:
- Oversee the planning and execution of tournaments, leagues, and promotional events.
- Work with sponsors, federations, and partners to host successful events.
- Ensure events align with the brand image and generate revenue and community engagement.
Qualifications & Experience:
- Bachelor's degree in Business Administration, Sports Management, Hospitality, or a related field (MBA is a plus).
- Minimum of 5-7 years of experience in a leadership role within sports, fitness, hospitality, or a related industry.
- Proven experience in financial management, sales, and operations.
- Strong leadership and team management skills.
- Excellent communication, negotiation, and interpersonal skills.
- Experience with membership-based businesses and customer retention strategies.
- Passion for sports, particularly padel, is a strong advantage.
- Ability to work under pressure and manage multiple priorities effectively.
Seniority level: Director
Employment type: Full-time
Job function: Customer Service, Sales, and Management
Industries: Sports Teams and Clubs and Wellness and Fitness Services
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