Front Desk Agent

3 weeks ago

Jeddah, Makkah Province, Saudi Arabia CORE Life Full time
Overview

A front office agent is the face of CORE. The role is reception-based and encompasses reservation, hosting, and administrative duties.

Achieve 80% member satisfaction, resolve issues within 24 hours, or within 48 hours if involving third parties, ensuring we deliver our vision and meet financial targets.

Ensure guests are served and cared for through efficient operation of the reception, telephones, and hosting. Focused on service excellence as per company guidelines, you are the CORE ambassador, making everyone feel welcome, valued, comfortable, and delivering an exceptional customer experience.

Job Responsibilities:
  • Greet all members professionally, treat everyone equally, provide exceptional and consistent service, and ensure they feel valued and comfortable.
  • Keep records of member interactions, process customer accounts, and file documents accurately.
  • Identify members' needs to achieve satisfaction.
  • Record details of inquiries, complaints, comments, and actions taken.
  • Maintain a positive attitude towards members, be resourceful in resolving issues, and support queries.
  • Proactively collect and document feedback from members, share it, and ensure appropriate actions are taken within set timeframes; follow up to confirm resolution.
  • Encourage member engagement in exercises and activities.
  • Create brand awareness and go the extra mile to engage members.
  • Build sustainable relationships based on trust through open and interactive communication with members and the CORE team.
  • Promote a value-for-money culture among members and the CORE team.
  • Document all member interactions in the system.
  • Carry out membership administration efficiently with attention to detail.
  • Participate in marketing and community-building activities.
  • Assist with administrative duties such as filing, inventory management, updating guest profiles, and supporting management and operations.
  • Provide accurate information about facilities both in person and via telephone.
Experiences & Qualifications
  • High school diploma or equivalent
  • University diploma or degree preferred
  • Previous experience in guest service or customer care
  • Excellent English and Arabic language skills, both verbal and written
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