Technical Consulting Specialist

3 weeks ago

Jeddah, Makkah Province, Saudi Arabia Alnafitha Full time
Technical Consulting Specialist - Cloud - Entry Level

Jeddah, Saudi Arabia | Posted on 08/15/2024

We support the Kingdom's largest and most complex organizations across all industries in delivering Enterprise Transformation with a clear mission to support our customers to grow better, not just bigger, focusing on efficiency and not just effectiveness.

We are currently searching for an enthusiastic and innovative Technical Consultant to work on our Consulting Services Team supporting and implementing Alnafitha's Cloud IaaS/PaaS services.

We're a team of technology-driven individuals with a curiosity for how things work and a passion for designing and building reliable, scalable, and efficient implementations. This position will require high cooperation with other teams from project management, sales, and business development. We're always striving to learn more, expand our skills, and grow our teammates.

Primary Focused Domain(s): IaaS, PaaS, and Infrastructure

  • Presenting and demonstrating Anahita's services to customers.
  • Building scope of work/low level technical scope based on the business requirements.
  • Delivering regional technical implementations and solution design within Anahita's services on customer's sites and remotely.
  • Providing support, troubleshooting, and solutions to complex problems. This involves dealing with difficult situations including complaint handling, sensitive customers, and mission-critical support.
  • Conducting proactive services with clients through Risk Assessments, Health Checks, Code Reviews, or other similar offerings.
  • Reactive and 24x7 Critical Situations support addressing the most critical customer issues.
  • Ad hoc Services: Short and time-limited engagements focused on customer-specific issue remediation or support (e.g., Chalk Talks).
  • Workshops and Training: Delivering technical training for customer knowledge transfer and for helping customers to consume their products and services.
  • Improving the overall customer experience serving as the customer advocate within Anahita and playing a key role in assisting our clients to maximize their investment in Technology.
  • Delivering solutions-related documentation that could include scope of work/user manual.
  • Participating in building Anahita's technical content library, e.g., Knowledge base and other technical contents.
  • Assisting in representing Anahita in any forum (i.e., seminars, technical or marketing conferences, events).
  • Mentoring other team members on deployed solutions and best practices.
  • Performing other related duties as assigned.
Requirements

Certification Requirements:

  • Bachelor's degree in Computer Science or equivalent.

Personal Skills:

  • High sense of responsibility and ownership, acting like an owner in what you do.
  • Exceptional communication and presentation skills.
  • Ability to work independently or in a team.
  • Ability to work to tight deadlines.
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