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Business Analyst, Information System Specialist
1 month ago
Within the Telecom Services BU, Project Management & Support Services Team, reporting to the Program Director, as part of a dedicated customer team.
The Business Analyst, Information System Specialist is responsible for defining, designing, and optimizing business processes. This role involves configuring tools, creating user journeys, and establishing touchpoints with automated Operations & Maintenance (O&M) and reporting tools.
Based in Riyadh, KSA (full time) with some travel within KSA.
Key Responsibilities- Business Process Definition and Optimization: Analyze and document current business processes. Identify areas for improvement and optimization. Design and implement new business processes to enhance efficiency and effectiveness.
- Tool Configuration: Configure and customize tools to meet business requirements. Ensure tools are integrated seamlessly with existing systems.
- User Journeys and Touchpoints: Develop and document user journeys to ensure a smooth user experience. Identify and establish touchpoints with automated O&M and other reporting tools.
- Collaboration and Communication: Work closely with stakeholders to understand their needs and requirements. Act as a liaison between business units, technology teams, and support teams. Communicate effectively with all levels of the organization.
- Testing and Validation: Conduct tests to ensure the reliability, accuracy, and functionality of system changes and enhancements. Validate that new processes and tools meet business requirements.
- Reporting and Documentation: Create and present reports to executive team members and stakeholders. Document all processes, configurations, and user journeys.
- Bachelor's degree in computer science, Information Systems, or a related field.
- Experience in business process analysis, design, and optimization is a must.
- Experience of eTOM, TAM or ITIL.
- Strong knowledge of tool configuration and customization.
- Excellent communication, interpersonal, and collaboration skills.
- Ability to work independently and as part of a team.
- Strong analytical and problem-solving skills.
- Arabic native speaker + fluent in written & spoken English.
- Experience with automated O&M and reporting tools.
- Knowledge of industry trends and best practices.
- Certification in Business Analysis or related fields is a plus.
