Customer Support Specialist

1 week ago


Riyadh, Ar Riyāḑ, Saudi Arabia Alnafitha IT Full time
Customer Support Specialist - Helpdesk (Entry Level - Riyadh - Saudi Only)

Riyadh, Saudi Arabia | Posted on 03/26/2025

We support the Kingdom's largest and most complex organizations across all industries in delivering Enterprise Transformation with a clear mission to support our customers to grow better, not just bigger, focusing on efficiency and not just effectiveness.

We are currently searching for an enthusiastic and innovative Customer Support Specialist to work on our Support Team supporting and implementing Alnafitha's Modern Workplace Services.

We're a team of technology-driven individuals with a curiosity for how things work and a passion for designing and building reliable, scalable, and efficient implementations. This position will require high cooperation with other teams from project management, sales, and business development. We're always striving to learn more, expand our skills, and grow our teammates.

Primary Focused Domain(s): Modern Workplace Services

  • Presenting and demonstrating Alnafitha's services to customers.
  • Build scope of work/low-level technical scope based on the business requirements.
  • Deliver regional technical implementations and solution design within Alnafitha's services on customer's sites and remotely.
  • Provide support, troubleshooting, and solutions to complex problems. This involves dealing with difficult situations including complaint handling, sensitive customers, and mission-critical support.
  • Conduct proactive services with clients through Risk Assessments, Health Checks, Code Reviews, or other similar offerings.
  • Reactive and 24x7 Critical Situations support: Reactive services which address the most critical customer issues.
  • Ad hoc Services: Short and time-limited engagements focused on customer-specific issue remediation or support (e.g., Chalk Talks).
  • Workshops and Training: Deliver technical training for customer knowledge transfer and for helping customers to consume their products and services.
  • Improving the overall customer experience serving as the customer advocate within Alnafitha and playing a key role in assisting our clients to maximize their investment in Technology.
  • Deliver solutions-related documentation that could include scope of work/user manual.
  • Participating in building Alnafitha's technical content library, e.g., Knowledge base and other technical contents.
  • Assist in representing Alnafitha in any forum (i.e., seminars, technical or marketing, conferences event).
  • Mentor other team members on deployed solutions and best practices.
  • Perform other related duties as assigned.
Requirements
  • Bachelor's Degree in Computer Science or equivalent.

Personal Skills:

  • High sense of responsibility and ownership, acting like an owner in what you do.
  • Exceptional communication and presentation skills.
  • Being able to work on their own or in a team.
  • Being able to work to tight deadlines.
#J-18808-Ljbffr

  • Riyadh, Ar Riyāḑ, Saudi Arabia Alnafitha International for Information Technology Full time

    Customer Support SpecialistWe're a team of technology-driven individuals at Alnafitha International for Information Technology with a curiosity for how things work and a passion for designing and building reliable, scalable, and efficient implementations. This position will require high cooperation with other teams from project management, sales, and...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Alnafitha International for Information Technology Full time

    Customer Support Specialist - Helpdesk (Entry Level - Riyadh - Saudi Only)Riyadh, Saudi Arabia | Posted on 03/26/2025We support the Kingdom's largest and most complex organizations across all industries in delivering Enterprise Transformation with a clear mission to support our customers to grow better not just bigger, focusing on efficiency and not just...


  • Riyadh, Ar Riyāḑ, Saudi Arabia BARCO Full time

    Job OverviewWe are seeking a skilled Customer Support Specialist to provide technical on-site support to our clients in the MEA area and abroad.This role involves repairing and troubleshooting Barco hardware and software, assisting at sales demos, and providing product training to partners and end-users.The ideal candidate will have 3 years of experience in...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Ninja ?? نينجا Full time

    At Ninja, we're seeking a highly skilled Customer Support Specialist to join our team.Job Description:This role plays a vital part in delivering exceptional customer experiences through timely, professional, and effective chat support. As a key member of our support team, you will be responsible for addressing customer inquiries, resolving issues, and...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Abwaab Full time

    Abwaab | Customer Support Specialist-KSALocation: KSA, RiyadhAbout Us:Do you want to join a startup that is changing the way students learn across our region? Are you excited to witness the thrill of building a hyper-growth tech company? As we work towards this mission, Abwaab is looking for an experienced, passionate, impact-driven, and motivated individual...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Alnafitha International for Information Technology Full time

    We support the Kingdom's largest and most complex organizations across all industries in delivering Enterprise Transformation with a clear mission to support our customers to grow better not just bigger, focusing on efficiency and not just effectiveness.We are currently searching for an enthusiastic and innovative Customer Support Specialist to work on our...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Alnafitha IT Full time

    We support the Kingdom's largest and most complex organizations across all industries in delivering Enterprise Transformation with a clear mission to support our customers to grow better, not just bigger, focusing on efficiency and not just effectiveness.We are currently searching for an enthusiastic and innovative Customer Support Specialist to work on our...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Alnafitha IT Full time

    We support the Kingdoms largest and most complex organizations across all industries in delivering Enterprise Transformation with clear mission to support our customers to grow better not just bigger focusing on efficiency and not just effectiveness. We are currently searching for an enthusiastic and innovative Customer Support Specialist to work on our...


  • Riyadh, Ar Riyāḑ, Saudi Arabia CEQUENS Full time

    At CEQUENS, we are seeking a highly skilled CUSTOMER SUPPORT LEAD SPECIALIST to join our team. In this role, you will provide guidance and support to our customer support professionals, ensuring that they have the necessary skills and knowledge to deliver exceptional service to our customers.This is a strategic role that requires strong leadership skills and...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Alnafitha IT Full time

    We support the Kingdom s largest and most complex organizations across all industries in delivering Enterprise Transformation with clear mission to support our customers to grow better not just bigger focusing on efficiency and not just effectiveness. We are currently searching for an enthusiastic and innovative Customer Support Specialist to work on our...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Morni | مرني Full time

    Job OverviewMorni | مرني is seeking a highly skilled Customer Support Specialist to join our team. As a key member of our customer service unit, you will be responsible for delivering exceptional support experiences across multiple contact channels.


  • Riyadh, Ar Riyāḑ, Saudi Arabia Danaher Corporation Full time

    Support and implement Modern Workplace Services, deliver technical solutions, provide customer support, and conduct training while ensuring effective communication and teamwork.Provide customer support by handling inquiries, documenting communication, training clients, and resolving cases with strong communication and problem-solving skills.Provide technical...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Fast Fit Full time

    Customer Support Specialist (Saudi Nationals Only Female). Fast Fit EMS Fitness the market leader and largest provider of EMS services in Saudi Arabia is seeking dedicated Receptionists and Customer Service Representatives to join our team. With 11 branches across Jeddah Riyadh and Khobar we offer a dynamic work environment and numerous benefits for our...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Amazon Full time

    At Amazon, we're committed to delivering exceptional customer experiences. As a Technical Customer Service Associate, you'll play a critical role in helping our customers succeed.Key ResponsibilitiesAccount and Billing Resolution: Handle customer inquiries via multiple channels, ensuring timely and accurate resolutions.Customer-Focused Service: Provide...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Jobs for Humanity Full time

    At Jobs for Humanity, we're committed to creating an inclusive and just employment ecosystem. To achieve this vision, we're seeking a dedicated and empathetic Customer Service Executive to play a pivotal role in enhancing our customers' experiences.The primary purpose of this position is to deliver exceptional support to customers, handling their inquiries...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Tamara Full time

    Tamara, a leading fintech platform in Saudi Arabia and the wider GCC region, is seeking a talented individual to join its Customer Experience team. With a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth, Tamara serves millions of users in the region and partners with leading global and...


  • Riyadh, Ar Riyāḑ, Saudi Arabia MBC Group Full time

    **Job Description:**We are seeking a highly skilled and experienced Contact Center Agent to join our team at MBC GROUP. The ideal candidate will possess excellent communication skills, both written and verbal, and be proficient in using contact center software and CRM tools.The successful candidate will have the ability to handle high-stress situations,...


  • Riyadh, Ar Riyāḑ, Saudi Arabia CARE Full time

    **Welcome to Blacklane**We're a pioneer in providing premium global chauffeur services, dedicated to creating unforgettable experiences for discerning travellers.About the Role:As a Customer Care Operations Specialist, you'll be the face and voice of our company, playing a vital role in delivering exceptional customer service and exceeding customer...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Amazon Full time

    We are seeking a highly motivated and customer-focused individual to join our team as a Saudi Arabia Customer Support specialist. In this role, you will be responsible for providing exceptional customer support to our Saudi Arabia customers.About the RoleThis role requires strong communication skills in Arabic and English, as well as the ability to work in a...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Beckman Coulter Full time

    About the RoleWe are seeking a highly skilled and experienced Field Service Engineer to join our team in Saudi Arabia. As a Field Service Engineer, you will be responsible for delivering technical support to our customers, ensuring their diagnostic equipment is functioning correctly.The successful candidate will have a strong background in mechanical or...