Customer Support Specialist

4 weeks ago

Riyadh, Ar Riyāḑ, Saudi Arabia Alnafitha IT Full time
Customer Support Specialist - Helpdesk (Entry Level - Riyadh - Saudi Only)

Riyadh, Saudi Arabia | Posted on 03/26/2025

We support the Kingdom's largest and most complex organizations across all industries in delivering Enterprise Transformation with a clear mission to support our customers to grow better, not just bigger, focusing on efficiency and not just effectiveness.

We are currently searching for an enthusiastic and innovative Customer Support Specialist to work on our Support Team supporting and implementing Alnafitha's Modern Workplace Services.

We're a team of technology-driven individuals with a curiosity for how things work and a passion for designing and building reliable, scalable, and efficient implementations. This position will require high cooperation with other teams from project management, sales, and business development. We're always striving to learn more, expand our skills, and grow our teammates.

Primary Focused Domain(s): Modern Workplace Services

  • Presenting and demonstrating Alnafitha's services to customers.
  • Build scope of work/low-level technical scope based on the business requirements.
  • Deliver regional technical implementations and solution design within Alnafitha's services on customer's sites and remotely.
  • Provide support, troubleshooting, and solutions to complex problems. This involves dealing with difficult situations including complaint handling, sensitive customers, and mission-critical support.
  • Conduct proactive services with clients through Risk Assessments, Health Checks, Code Reviews, or other similar offerings.
  • Reactive and 24x7 Critical Situations support: Reactive services which address the most critical customer issues.
  • Ad hoc Services: Short and time-limited engagements focused on customer-specific issue remediation or support (e.g., Chalk Talks).
  • Workshops and Training: Deliver technical training for customer knowledge transfer and for helping customers to consume their products and services.
  • Improving the overall customer experience serving as the customer advocate within Alnafitha and playing a key role in assisting our clients to maximize their investment in Technology.
  • Deliver solutions-related documentation that could include scope of work/user manual.
  • Participating in building Alnafitha's technical content library, e.g., Knowledge base and other technical contents.
  • Assist in representing Alnafitha in any forum (i.e., seminars, technical or marketing, conferences event).
  • Mentor other team members on deployed solutions and best practices.
  • Perform other related duties as assigned.
Requirements
  • Bachelor's Degree in Computer Science or equivalent.

Personal Skills:

  • High sense of responsibility and ownership, acting like an owner in what you do.
  • Exceptional communication and presentation skills.
  • Being able to work on their own or in a team.
  • Being able to work to tight deadlines.
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