Customer Service Trainer

3 weeks ago


Riyadh, Ar Riyāḑ, Saudi Arabia Tabby Full time
Customer Service Trainer - Saudi National/ Riyada

Department: Customer Support Ops
Employment Type: Full Time
Location: KSA
Compensation: ر.س9,000 / month

Description
We are looking for a Customer Service Trainer & Quality Specialist to join our team in KSA. The ideal candidate will be fluent in Arabic and English and have a strong understanding of customer service principles, best practices, and the cultural nuances of the GCC region.

In this role, you will be responsible for monitoring, evaluating, and improving the quality of customer interactions to enhance customer satisfaction and retention. Additionally, you will deliver New Hire Training, ongoing coaching, and on-the-job support to customer service representatives, helping them continuously improve their skills, with a strong focus on communication, service excellence, and cultural competency.

Key Responsibilities

  • Deliver new hire training and refresher training, make recommendations for changes and enhancements to existing training content to the content team.
  • Ensure proper documentation, notification, escalation, tracking and follow up of Nesting log-in, coaching, feedback sessions.
  • Analyze and identify root causes of dissatisfaction and recommend solutions to improve customer satisfaction.
  • Complete your monthly log-in hours to stay updated on the Product and Process Knowledge.
  • Participate in Quality Calibrations sessions.
  • Provide recommendations for procedural improvements (NHT student feedback).
  • Monitor and evaluate the effectiveness of training programs, and make necessary adjustments to improve outcomes.
Skills, Knowledge and Expertise
  • Bachelor's degree in a related field (e.g. communication, psychology, business).
  • 5+ years of experience in customer service, with a proven track record of success.
  • 5+ years of experience in designing and delivering training programs (both NHT and OJT/Nesting).
  • Fluent in English and Arabic, with a deep understanding of the cultural nuances of the GCC region.
  • Strong communication and facilitation skills, with the ability to effectively communicate in both English and Arabic (for NHT, OJT/Nesting, Quality Calibrations).
  • Able to work independently and as part of a team.
  • Excellent organizational and time management skills.
Preferred qualifications:
  • Experience with designing and facilitating virtual and face-to-face training.
  • Knowledge of adult learning principles and instructional methodologies in training and development.
  • Experience with learning management systems (LMS or LXP).
  • Certification in customer service training or related soft skills.
#J-18808-Ljbffr

  • Riyadh, Ar Riyāḑ, Saudi Arabia تابي Full time

    Customer Service Trainer - Saudi National/ RiyadaDescriptionWe are looking for a Customer Service Trainer & Quality Specialist to join our team in KSA. The ideal candidate will be fluent in Arabic and English and have a strong understanding of customer service principles, best practices, and the cultural nuances of the GCC region.Department: Customer Support...


  • Riyadh, Ar Riyāḑ, Saudi Arabia تابي Full time

    Taabí is looking for a talented Service Quality Trainer to lead our customer service team in Saudi Arabia. In this role, you will be responsible for improving the overall quality of customer interactions and driving customer satisfaction.Job Summary:Design and deliver comprehensive training programs for customer service representatives.Conduct regular...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Tabby Full time

    Service Excellence Trainer - GCC Expert PositionDepartment: Customer Support OperationsEmployment Type: Full TimeLocation: Saudi ArabiaCompensation: 9,000 SAR / monthJob OverviewWe are looking for a highly skilled Service Excellence Trainer to join our team in Saudi Arabia. The ideal candidate will have experience in designing and delivering training...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Tabby Full time

    Job DescriptionWe are seeking a skilled Customer Service Trainer & Quality Specialist to join our team at Tabby in KSA. The ideal candidate will possess fluency in Arabic and English, with a strong understanding of customer service principles, best practices, and the cultural nuances of the GCC region.


  • Riyadh, Ar Riyāḑ, Saudi Arabia Tabby Full time

    Customer Service TrainerDepartment: Customer Support OpsEmployment Type: Full TimeLocation: KSADescriptionWe are seeking a highly skilled CUSTOMER SERVICE TRAINER to join our team in KSA. The ideal candidate will be fluent in Arabic and English, with a strong understanding of customer service principles, best practices, and the cultural nuances of the GCC...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Nexfit Full time

    We are looking for a personal fitness trainer to join our team in Riyadh, KSA.Our company provides the next generation of fitness training for its customers.As a fitness trainer, you will be responsible for:Maintain a high level of customer service on the gym floor.Ensure our brand standards are upheld on the gym floor.Engage with members, providing fitness...

  • Corporate Trainer

    6 days ago


    Riyadh, Ar Riyāḑ, Saudi Arabia Tsmg Full time

    We are seeking an experienced and knowledgeable Corporate Trainer to join our team and lead training sessions on Android products and services. As an Android Trainer, you will be responsible for designing, developing, and delivering comprehensive training programs that empower participants to effectively utilize Android products and services. Your expertise...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Nexfit Full time

    We are looking for a personal fitness trainer to join our team in Riyadh, KSA.Our company provides the next generation of fitness training for its customers.Responsibilities:Maintain a high level of customer service on the gym floor.Ensure our brand standards are upheld on the gym floor.Engage with members, providing fitness and motivational support.Perform...

  • AWS Cloud Trainer

    1 week ago


    Riyadh, Ar Riyāḑ, Saudi Arabia AWS EMEA SARL (Saudi Arabia Branch) (Amazon) Full time

    At AWS EMEA SARL (Saudi Arabia Branch) (Amazon), we're on a mission to innovate and lead the cloud computing industry. Our team is expanding, and we need a talented Technical Trainer to join our ranks.About the RoleWe're looking for an experienced technical trainer who can deliver training programs in leading enterprises, SMBs, and startups. As an Instructor...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Tabby Full time

    Customer Service TrainerDepartment: Customer Support OpsEmployment Type: Full TimeLocation: KSADescriptionWe are seeking a seasoned CUSTOMER SERVICE QUALITY ASSURANCE SPECIALIST to join our team in KSA. The ideal candidate will have a strong background in customer service, with experience in analyzing customer interactions and identifying areas for...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Mudarrib Full time

    Mudarrib is hiring a highly skilled Mat and Reformer Pilates Trainer to lead our group exercise program in Riyadh. As a certified Pilates instructor, you will be responsible for designing and delivering engaging and challenging workouts that cater to the diverse needs of our clients.About the Role:This is an exciting opportunity for a qualified Pilates...

  • ASCS Trainer

    3 weeks ago


    Riyadh, Ar Riyāḑ, Saudi Arabia Amazon Full time

    Job ID: 2912828 | Souq.com for E-Commerce LLCIndividuals in this role are primarily responsible for the timely and successful creation and/or delivery of training programs to new hires on platforms, products, services, or topics. In order to be effective, they must possess a deep understanding of the business, ability to assess training needs, and prior...

  • Personal Trainer

    4 weeks ago


    Riyadh, Ar Riyāḑ, Saudi Arabia AMX Partners Full time

    Get AI-powered advice on this job and more exclusive features.Direct message the job poster from AMX PartnersRecruitment | Headhunting | Talent Acquisition | Founder at AMX Partners | Connecting Top Talent with Leading BusinessesCompany DescriptionAt AMX Partners, we believe that the right connections create limitless possibilities. We serve as the trusted...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Gucci Group Full time

    Job Title: Gucci Trainer PositionDescription:The In-Store Trainer plays a pivotal role in driving the success of our retail operations. As a key member of our team, you will be responsible for managing training activities, delivering impactful learning experiences, and providing expert guidance to our store staff.Key Responsibilities:Develop and deliver...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Tabby Full time

    Culture and Dialect TrainerTabby is looking for a highly skilled trainer to develop and deliver content that enhances communication between our Egyptian CX team and Saudi customers. This role will require strong leadership and coaching skills to bridge dialect differences and ensure an understanding of Saudi cultural sensitivities.ResponsibilitiesDevelop and...


  • Riyadh, Ar Riyāḑ, Saudi Arabia KONE Nederland Full time

    Field Trainer ManagerWe are seeking an experienced Field Trainer Manager to oversee the frontline field and safety competence development at KONE Nederland.Key Responsibilities:Align and manage the delivery of learning programs that meet the business goals and aims of the front line, ensuring they are engaging, interactive, and aligned with industry best...

  • HSE Trainer

    7 days ago


    Riyadh, Ar Riyāḑ, Saudi Arabia Aspire Manpower Services Full time

    Trans European Employment Services has been rebranded to Aspire Manpower Services. It is a specialized Recruitment and Outsourcing company with its head office in Abu Dhabi, UAE. Aspire caters to the Recruitment and HR needs of the Oil and Gas sector, Hospitality sector, Construction sector, Facilities Management, and Engineering related clients. Established...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Sysmex Saudi Arabia Full time

    We are seeking an Application Trainer and Consultant to join our team at Sysmex Saudi Arabia. As an Application Trainer and Consultant, you will be responsible for conducting product and technical training for customers in the assigned area to ensure they have the necessary knowledge to represent our portfolio effectively. This role also involves delivering...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Tabby Full time

    Coach for Saudi Culture and Dialect in Customer ServiceWe're seeking an experienced coach to improve our customer service by developing content that enhances communication between our Egyptian CX team and Saudi customers. This role will focus on bridging dialect differences while ensuring an understanding of Saudi cultural sensitivities.Key...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Teach-O-Gen Full time

    At Teach-O-Gen, we are seeking a highly skilled Corporate AI Trainer to join our team in KSA or the UAE. As a Corporate AI Trainer, you will be responsible for delivering training sessions to corporate staff on artificial intelligence applications in various departments.About the RoleWe are looking for an experienced trainer who can effectively communicate...