Collections Specialist
3 weeks ago
2-4 years of experience as a Collection Specialist or similar role.
Responsibilities:
Technical Responsibilities:
- Collecting and maintaining a record of all overdue payments
- Maintaining an accurate record of the amount payable and default period
- Contacting debtors via telephone or email
- Investigating the reason for delinquency
- Encouraging and arranging plans for timely payments
- Keeping records of all collection activities
- Monitoring overdue accounts on a regular basis
- Addressing any customer queries
- Undertaking all collection activities in accordance with the collection policy
- Recommending collection improvement measures
- Undertaking administrative duties like faxing documents, balance write offs and processing memos
- Adhering to the state and company regulations
- Preparing and presenting collection reports during audit
- Reviewing all expired or inactive accounts
Professional Skills:
- Strong problem solving and analytical ability
- Proficiency in MS Office tools and databases
- Excellent oral and written communication skills
- Familiarity with collection laws and policies
- Ability to undertake administrative duties
- Ability to work under pressure and meet deadlines
- Familiarity with billing procedures
- Knowledge of accounting principles and software
Entry level
Employment typeFull-time
Job functionAccounting/Auditing and Finance
IndustriesGovernment Administration
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