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Expert Network

1 month ago

Riyadh, Ar Riyāḑ, Saudi Arabia Saudi Networkers Services (SNS Group) Full time
Expert Network & Service Quality Engineer

As the Expert Network & Service Quality Engineer, you will work with the Network & Service Quality team. The team works on defining the main KPIs for network and service quality and tracking those KPIs to provide trend analysis and action plans to management. This covers different services in voice and data technologies like 2G/3G radio, CS Core, PS Core, transmission, VAS, IGW, and WiMax.

You will be responsible for defining the Key Performance Indicators reports for (CS, PS, VAS, RAN, WiMax & PSTN) and ensuring that the KPIs (SLA) are met. You will report any degradation in the KPIs immediately and define KPIs dashboards for management while ensuring proper analysis occurs as required. This includes establishing guidelines for network quality management and defining all relevant performance indicators.

Your responsibilities will include preparing high-level assessments for management on network end-to-end status and trend analysis, as well as preparing periodical high-level network quality KPI reports and monitoring existing KPIs. You will serve as the technical focal point for KPI reporting and trend analysis.

Additionally, you will benchmark the KPIs with key operators, especially in the Qtel Group, on network and services quality and ensure methodologies are reviewed frequently, taking into account best practices and company objectives. You will validate network quality & capacity and produce assessments for any deviations. You will study the impact of promotions and changes to capacity KPIs.

Your role supports the organization's business objectives and long-term strategy. It involves analyzing raw data supplied by operations to update and highlight any changes in network performance (CS, PS, VAS, RAN, WiMax & PSTN) to planning and other teams. You will also recommend to planning and marketing what is required to increase the company's profit based on customer behaviors.

If you are interested in applying for this role, you must have a bachelor's degree in Engineering/Telecommunications/IT or related fields, with a minimum of 6 years of total experience in the telecom industry, including management skills or roles. You should have subject matter experience in networking topologies and performance analysis, a good background in mobile and fixed technologies, and related topologies and interfaces.

You need to have a strong understanding of mobile industry trends and services, along with the business acumen to make cost vs. technology trade-offs. Additional requirements include:

  1. Valid driver's license and good driving skills
  2. Demonstrates flexibility and creativity to adapt processes to meet changing business needs
  3. Ability to look at things through a wide lens, and a strong initiative to take the lead in removing roadblocks
  4. Teamwork and cooperation
  5. Demonstrate a positive attitude and high level of energy
  6. Ability to think creatively and solve problems
  7. Excellent interpersonal, written and verbal communication, and presentation skills
  8. Organizational commitment
  9. Strong spreadsheet development and sensitivity analysis skills in Excel
  10. Sound knowledge in conducting cost analysis and defining business key performance indicators (KPIs)
  11. Advanced knowledge of the latest technologies and trends in the telecommunications industry
  12. Sound knowledge in developing business cases and conducting business analysis (external and internal analysis), analyzing market forces, industry trends, and competitors
  13. Experienced in strategic planning, staff management, vendor management, business requirement analysis, contingency planning, RFPs, project planning, and management
  14. Achievement motivation

About The Company

Omani Qatari Telecommunications Company SAOG was founded and registered in the Sultanate of Oman in December 2004. It launched its service in March 2005 as the second mobile operator in Oman operating under the name Nawras. Nawras is majority-owned by the Qtel Group, the leading telecommunications provider in Qatar and one of the world's leading telecommunications companies.

As a company, Nawras embodies extensive global and local expertise with talented, caring people. While we are a state-of-the-art full-service telecommunication provider, we have a deep understanding of the Omani culture and the diverse population living in the Sultanate, allowing us to provide our customers with the highest levels of user-friendly technology and customer satisfaction while giving our people opportunities to grow and develop their abilities.

Nawras is looking for ambitious team players that can bring an international mindset to our local company. In turn, we are providing a unique working environment, a chance to grow professionally, and the opportunity to cultivate an exciting future with constant skill development.

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