Service Technician

3 days ago

Riyadh, Ar Riyāḑ, Saudi Arabia Tbwa ChiatDay Inc Full time

Leading the future in luxury electric and mobility

At Lucid, we set out to introduce the most captivating, luxury electric vehicles that elevate the human experience and transcend the perceived limitations of space, performance, and intelligence. Vehicles that are intuitive, liberating, and designed for the future of mobility.

We plan to lead in this new era of luxury electric by returning to the fundamentals of great design – where every decision we make is in service of the individual and environment. Because when you are no longer bound by convention, you are free to define your own experience.

Come work alongside some of the most accomplished minds in the industry. Beyond providing competitive salaries, we're providing a community for innovators who want to make an immediate and significant impact. If you are driven to create a better, more sustainable future, then this is the right place for you.

Job Title: Auto Technician

Job Description:

Performs repair services and other mechanical works in the Center to achieve targets in areas of customer satisfaction, gross service sales by adhering to the company mission, vision and values and applying the standard operating procedures.

Responsibilities:

  • Performs repairs as per customer's request through proper execution and Chief Technician's close supervision within the promised delivery time and estimated cost to meet the customer satisfaction.
  • Conducts preliminary inspection/ evaluation of the vehicle using mechanical tools and equipment with the supervision of the service Chief Technician to assess the exact damage and extent of repair.
  • Participates in the resolution of high-technical problems with the assistance of the Team Leaders (Workshop Floor Manager/Chief Technician) through proper test and examination to ensure that the appropriate body and paint repair is done.
  • Executes the center after sales responsibilities (i.e. vehicle repairs and periodic maintenance) to ensure that all activities are carried out as per the company's policies and procedures through effective communication and supervision of the Team Leader.
  • Ensures highly satisfied Guests by executing a Guest Centric mindset to achieve high quality after sales activities through effective monitoring of the Team Leader in the Center in accordance to service standards.
  • Coordinates with the Job Controller in feeding correct data (operation number), recording of the repairs carried out and updating the status of vehicle delivery through the use of the Computerized Time Control Sheets in determining the productivity (man-hour) analyses.
  • Receives and understands technical information, service bulletins and daily functional activities from the Team Leader through regular meetings and updates in order to enhance technical skills and achieve smooth after sales business operations.
  • Delivers service achievements by supporting and assisting center after sales marketing campaigns, promoting center Kaizen activities as well as adjustment to business strategies to achieve set center targets.
  • Performs the suitable use of all the service facilities, tools and equipment to ensure that the Service Center is operating in accordance to the policies related to safety, welfare, integrity and branding image of the company.
  • Executes assigned activities according to the company's standard operating procedures through coordination with the center service teams in achieving pre-determined center operational targets.

Qualifications:

  • Automotive: Knowledge in Automotive and mechanical repairs and maintenance services preferably with certification. Adept in troubleshooting and diagnostic test for cars especially.
  • English Language: Limited knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Time Management: Managing one's own time and the time of others.
  • Active Learning: Understanding the implications of new information for both current and future problem-solving and decision-making.
  • Stress Tolerance: Job requires accepting criticism and dealing calmly and effectively with high-stress situations.
  • Achievement/Effort: Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
  • Problem Sensitivity: The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
  • Inductive Reasoning: The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
  • Inter-Personal Relationship: The ability to deal and work with people and compromise diversity in views and opinions.
  • After Sales Related Skills: Persuasive, able to deal with stress, patient, persistent.
  • Minimum High School or Equivalent.
  • Minimum 6 months experience in Service.

Salary Range: The compensation range for this position is specific to the locations listed below and is the range Lucid reasonably and in good faith expects to pay for the position taking into account the wide variety of factors that are considered in making compensation decisions, including job-related knowledge; skillset; experience, education and training; certifications; and other relevant business and organizational factors.

Additional Compensation and Benefits: Lucid offers a wide range of competitive benefits, including medical, dental, vision, life insurance, disability insurance, vacation, and 401k. The successful candidate may also be eligible to participate in Lucid's equity program and/or a discretionary annual incentive program, subject to the rules governing such programs. (Cash or equity incentive awards, if any, will depend on various factors, including, without limitation, individual and company performance.)

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