IT Support Engineer L1
2 weeks ago
Responsibilities :
- Troubleshooting and Problem Solving: Diagnosing and resolving technical issues related to hardware, software, network, and applications for end-users. This includes identifying the root cause of problems and implementing effective solutions.
- Technical Assistance: Providing first-level technical support to end-users via phone, email, chat, or in person. This involves answering questions, providing guidance, and resolving issues promptly and professionally.
- Hardware and Software Support: Installing, configuring, and maintaining computer hardware, software, and peripherals. This may include setting up new workstations, troubleshooting hardware failures, and installing software updates.
- Network Support: Basic network troubleshooting, including resolving connectivity issues, configuring network devices, and monitoring network performance. This may involve working with routers, switches, and firewalls.
- Documentation: Maintaining accurate records of support requests, troubleshooting steps, and resolutions in a help desk system or knowledge base. This also includes creating user guides and documentation for common issues.
- System Monitoring: Monitoring systems and infrastructure for potential issues and proactively addressing them to minimize downtime.
- Escalation: Escalating complex or unresolved issues to higher-level support teams or vendors.
- User Training: Providing basic training to end-users on the use of hardware, software, and other IT resources.
- Asset Management: Tracking and managing IT assets, including computers, peripherals, and software licenses.
- Collaboration: Working closely with other IT team members and departments to ensure seamless IT service delivery.
- Security: Adhering to security policies and procedures to protect sensitive data and systems.
Requirements :
- Education: A bachelor's degree in Engineering.
- Nationality: Saudi Nationality is a Must, or if you are a non-Saudi engineer you must hold a valid residence permit (Iqama) and comply fully with all relevant employment regulations in the Kingdom of Saudi Arabia.
-
IT Support Specialist
2 weeks ago
Riyad Al Khabra, Saudi Arabia SWATX Full timeJob DescriptionThe IT Support Engineer L1 will be responsible for providing first-level technical support to end-users via phone, email, chat, or in person. This involves answering questions, providing guidance, and resolving issues promptly and professionally.Key Responsibilities:Troubleshoot and resolve technical issues related to hardware, software,...
-
Network Systems Support Professional
2 weeks ago
Riyad Al Khabra, Saudi Arabia SWATX Full timeWhy Join Us?As an IT Support Engineer L1 at SWATX, you will have the opportunity to work with a talented team of professionals, develop your skills and expertise, and contribute to the success of our organization.Benefits:Competitive salary.Ongoing training and development opportunities.A collaborative and dynamic work environment.The chance to work with a...
-
Computer Hardware and Software Technician
2 weeks ago
Riyad Al Khabra, Saudi Arabia SWATX Full timeJob SummaryWe are seeking an experienced IT Support Engineer L1 to join our team at SWATX. As an IT Support Engineer L1, you will be responsible for providing technical support to end-users, troubleshooting and resolving technical issues related to hardware, software, network, and applications, and collaborating with other IT team members to ensure seamless...
-
Technical Help Desk Engineer
2 weeks ago
Riyad Al Khabra, Saudi Arabia SWATX Full timeAbout the RoleThis is an exciting opportunity for an IT Support Engineer L1 to join our dynamic team at SWATX. The successful candidate will be responsible for delivering exceptional customer service while troubleshooting and resolving technical issues related to hardware, software, network, and applications.Responsibilities:Identify and resolve technical...
-
Al Khafji, Saudi Arabia Oil Support Services Full timeJob OverviewWe are looking for an experienced Instrumentation and Control Specialist to join our team at Oil Support Services. The ideal candidate will have a strong background in automation engineering and PCS systems, as well as excellent communication skills.Responsibilities and ExpectationsConducting in-house design studies and preparing DBSPs.Providing...
-
Junior IT Support Specialist
2 weeks ago
Makkah Al Mukarramah, Saudi Arabia Rivers World Full timeWe are seeking a **Junior IT Support Specialist** to join our talented team in **Jeddah**.** In this role, you will assist with upgrades, troubleshooting, and fixes, and provide L1 support—as needed. From day one, you’ll have an immediate impact on the day-to-day efficiency of our IT operations, and an ongoing impact on our overall growth. **Role...
-
Automation Application Senior Engineer
2 weeks ago
Riyad Al Khabra, Saudi Arabia Schneider Electric Full timeGeneral InformationYou as an SAS Engineer will be part of Schneider Electric Energy business based in Riyadh, Saudi Arabia. You will be acting as the responsible commissioning engineer overseeing the installation, commissioning, and services of substation automation systems for assignments classified as medium commissioning complexity. Managing completion of...
-
Junior IT Support Specialist
5 days ago
Makkah Al Mukarramah, Saudi Arabia Aram Meem Full timeWe are seeking two** Junior IT Support Specialists** to join our talented team in **Riyadh and Jeddah**.** In this role, you will assist with upgrades, troubleshooting and fixes, and provide L1 support—as needed. From day one, you’ll have an immediate impact on the day-to-day efficiency of our IT operations, and an ongoing impact on our overall...
-
Technical Support Engineer
3 weeks ago
Riyad Al Khabra, Saudi Arabia Fortinet Full timeJOB TITLE : TECHNICAL SUPPORT ENGINEER – LEVEL 1ROLES AND RESPONSIBILITIES :Providing technical support to Fortinet customers / Partners on Fortinet products (Viz., FortiGate and FortiProxy) through Web / CHAT based and Voice basedCollection and analysis of customer network information and to resolve technical issuesRecommending corrective actions based on...
-
Instrumentation and Controls Engineer
5 days ago
Al Khafji, Saudi Arabia Oil Support Services Full timeJob DescriptionWe are seeking a highly skilled Instrumentation and Control Specialist to provide in-house consultation and technical advice on system functions and troubleshooting. The ideal candidate will have thorough knowledge of automation engineering and PCS systems in the oil & gas industry.ResponsibilitiesConduct in-house design studies and prepare...
-
Commissioning Operations Specialist
1 week ago
Riyad Al Khabra, Saudi Arabia Schneider Electric Full timeKey Responsibilities">">Technical Leadership: Provide technical guidance and oversight to ensure successful commissioning activities.">Project Management: Manage project timelines, budgets, and resources to deliver high-quality results.">Communication: Develop and maintain effective relationships with customers, suppliers, and internal stakeholders.">Quality...
-
Riyad Al Khabra, Saudi Arabia Alnafitha IT Full timeJob DescriptionWe support the Kingdom's largest and most complex organizations across all industries in delivering Enterprise Transformation with a clear mission to support our customers to grow better not just bigger, focusing on efficiency and not just effectiveness.We are currently searching for an enthusiastic and innovative Technical Consultant Lead to...
-
HIS Application Support Engineer
3 weeks ago
Riyad Al Khabra, Saudi Arabia Antal International Network - IME Full timeJob SummaryWe are seeking a highly skilled HIS Application Support Engineer to provide technical support, system administration, and user training for Healthcare Information Systems (HIS). This role is responsible for HIS updates, troubleshooting, SQL development, and integration with NPHIES and other healthcare IT systems. The ideal candidate will have a...
-
HIS Application Support Engineer
4 weeks ago
Riyad Al Khabra, Saudi Arabia Antal International Network Full timeWe are seeking a highly skilled HIS Application Support Engineer to provide technical support, system administration, and user training for Healthcare Information Systems (HIS). This role is responsible for HIS updates, troubleshooting, SQL development, and integration with NPHIES and other healthcare IT systems. The ideal candidate will have a strong...
-
C4ISR Support Engineer
1 week ago
Riyad Al Khabra, Saudi Arabia V2X Full timeKey Responsibilities:Conduct production control and quality assurance within an Intelligence Maintenance Support Activity.Forecast, schedule, and work loading within an Intelligence Maintenance Support Activity.Perform installation, integration, configuration, employment, preventive maintenance, and precision alignment.Support detailed and complicated...
-
Riyad Al Khabra, Saudi Arabia Alnafitha IT Full timeJob OverviewThis Technical Consulting Lead position is responsible for providing technical leadership and mentorship to team members, designing and implementing Microsoft solutions, and leading consulting engagements.The ideal candidate will have a strong background in technical consulting, with a focus on Infra and Cloud Microsoft Technologies. They will...
-
Enterprise Cloud Transformation Consultant Lead
2 weeks ago
Riyad Al Khabra, Saudi Arabia Alnafitha IT Full timeJob SummaryThis Technical Consulting Lead position is responsible for leading consulting engagements, designing and implementing Microsoft solutions, and providing technical leadership and mentorship to team members.The ideal candidate will have a strong background in technical consulting, with a focus on Infra and Cloud Microsoft Technologies. They will...
-
Microsoft Azure Technical Leadership Role
2 weeks ago
Riyad Al Khabra, Saudi Arabia Alnafitha IT Full timeAbout the RoleThis Technical Consulting Lead position is a key member of our team at Alnafitha IT, responsible for leading consulting engagements, designing and implementing Microsoft solutions, and providing technical leadership and mentorship to team members.The ideal candidate will have a strong background in technical consulting, with a focus on Infra...
-
Cloud Infrastructure Solutions Architect Lead
2 weeks ago
Riyad Al Khabra, Saudi Arabia Alnafitha IT Full timeAbout the JobWe are seeking a seasoned Technical Consulting Lead to join our team at Alnafitha IT. This role involves providing expert advice and designing comprehensive Microsoft solutions to enhance collaboration, productivity, and security for our clients.The ideal candidate will have a strong background in technical consulting, with a focus on Infra and...
-
IT Support Specialist
2 weeks ago
Riyad Al Khabra, Saudi Arabia Afaq - Warehouse Branch Full timeAfaq - Warehouse Branch is seeking a skilled IT Support Specialist to join our team. In this role, you will be responsible for ensuring the smooth operation of our IT infrastructure and providing exceptional customer service to our clients.As an IT Support Specialist, you will work closely with our business teams to implement and maintain our infrastructure...