Credit Controller

4 days ago


Jeddah, Makkah Province, Saudi Arabia Rentokil Initial Full time
  • Submitting all invoices with proper documentation (service reports, breakdowns) via email to customers at the beginning of each month
    • Negotiating payment plans with customers and setting payment terms and conditions accordingly
    • Maintaining debt records, conducting regular analysis of the credit-control system and implementing changes as needed to reduce bad debts.
      • Analyzing and monitoring all assigned aged debtors in order to reduce outstanding debt and ensuring prompt action is taken for non-payment or continued late payment
        • Overseeing and initiating collection calls with concerned parties and account holders in order to resolve all outstanding customer debts/billing issues on these complex accounts
          • Performing customer accounts reconciliation on a monthly basis and sharing outstanding balance with customers where required
            • Recording all debtors' communications, payment plans, disputes on OnGuard and ensuring dashboards and tracker sheets are updated on a daily basis
              • Following up on overdue invoices and payments and implementing company collections procedures as necessary
                • Reporting outstanding debt accounts and payment issues to management on a weekly basis
                  • Reviewing credit notes or additional billings and negotiating payment plans with debtors where required.
                    • Managing the service suspension process for the recovery of debt, actively chasing aged debt and taking the lead in reviewing debtor key accounts
                      • Preparing proposals for delinquency accounts where legal action may be required, and reporting account disputes for Finance management to advise on appropriate actions.
                        • Providing continuous coaching and support to the credit control teams to achieve departmental goals and collection targets
                          • Supporting the team by training new joiners on collection systems (OnGuard), processes and procedures.
                          Requirements
                          • BA degree in Accounting, Finance, Business Administration or any relevant field
                          • Experience of minimum 4 years in a similar role
                          • Proficiency in English and Arabic with excellent verbal and written communication skills
                          • Knowledgeable in reporting and monitoring with remarkable attention to details.
                          Seniority level
                          • Mid-Senior level
                          Employment type
                          • Full-time
                          Job function
                          • Finance
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