Associate Director, Operations

4 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Trivandi Ltd Full time
Associate Director, Operations & Delivery

Application Deadline: 28 March 2025

Department: Operations & Delivery

Employment Type: Permanent

Location: Riyadh

Reporting To: Director, Operations & Delivery

Description The role of the Associate Director is to lead, manage and coordinate Trivandi's business development programme and client service delivery in close collaboration with the Executive Director & Director (UAE based) and wider senior team with a particular focus on Operations & Delivery. We are looking for a highly motivated, driven and dynamic individual to lead our business development activity in KSA, helping us to continue to develop a world class business with accelerated growth in the Kingdom. You will play a key role in the project lifecycle from identifying new business opportunities and developing bid proposals, through to strategic planning and operational delivery. To come on this journey with us, you will have a great sense of humour, be incredibly resourceful and creative, and relish a challenge.
  • Business Development: Set and deliver business development targets including preparing strategic plans. Build a network of contacts and connections to grow business in the MENA region. Come forward with ideas for business development initiatives based upon own network and industry knowledge.
  • Project Delivery & Client Service: Maintain excellent client relations and the highest client service and deliverables on all live projects.
  • MarComs: Understand and support Trivandi's MENA marketing strategies and plans. Support media engagement where required or attend industry conferences. Maintain client and stakeholder communications.
Key Responsibilities You will be responsible for:
  • Developing new business with a particular focus on Saudi Arabia;
  • Growing our presence in the Middle East and North Africa region;
  • Overseeing high quality bid preparations & submission;
  • Nurturing relationships with existing clients;
  • Identifying and activating Trivandi's service offering in new sectors (e.g. Overlay).
The position will be based in Saudi Arabia, but you will occasionally be required to travel to our MENA project locations and clients. The candidate will have a background in planning and delivering mega events, venues and infrastructure projects, with a sound grasp of the lifecycle of a major event project. The role covers the entire service offering of Trivandi and will require the ability to speak confidently about your relevant experience on our service offering. You need to be bursting with energy and enthusiasm to bring venues and events delivery to the Middle East and make each event better than the one before. Business Development and Proposal / Bid Management (50%)
  • Develop and implement a strategic business development plan to identify and pursue new business opportunities.
  • Build and maintain strong relationships with prospective clients, partners, and industry stakeholders. Leverage own network of contacts to create potential new opportunities.
  • Represent the company at industry events, conferences, and networking functions to promote our services and build a robust pipeline of opportunities
  • Own the proposal management process for assigned proposals, leading on the completion of expression of interest submissions, preparing responses to RFPs and client requests, ensuring high quality documentation and reporting.
  • Tailor client bids and proposals according to the brief, including detailed budget forecasting for short, medium and long-term projects across MENA and globally.
  • Draw on experience of events to produce copy for proposals including methodology sections and provide a clear explanation as to Trivandi's proposition and value add.
  • Participate in the bid decision making process, ensuring decisions are made in support of our strategic objectives.
  • Contribute to the development of a central resource library to support our bid management process including case studies, capability statements etc.
  • Contribute to the development of Trivandi's pipeline of future event projects including inputting to business development strategy.
  • Daily updates and monitoring of CRM software to track bids and client leads.
  • Work closely with other team members on bid and proposal documentation
  • Understand Trivandi's marketing strategies to ensure alignment with Trivandi's brand.
Project Management and Event Delivery (50%)
  • Play a central role in the strategic and operational planning and delivery of events projects by applying previous experience and skills.
  • Lead on assigned projects, ensuring an exceptional and consistent end-to-end service delivery to clients across public and private sector throughout the region.
  • Apply previous events experience across a range of tasks including but not limited to:
    • Experience with Overlay and Infrastructure including a strong grasp of commercial elements of events overlay from advisory through to execution.
    • Identifying gaps / challenges from clients relating to Venue / Event Overlay and ability to sell Trivandi's services including Design, PMO and Infrastructure delivery
    • Client and account management - ensuring excellent relationships are established with the client and key stakeholders.
    • Managing internal team members, subject matter experts (SMEs) and external suppliers across concurrent projects, ensuring that all parties deliver in line with contracted scopes and levels of service.
    • Providing mentoring and support to junior team members to aid their development.
    • Production and drafting of documentation including strategies, benchmarking, reports, presentations, plans, dashboards, progress reports etc.
    • Quality assurance of all Trivandi documentation and content to achieve high standards.
    • Management of projects to ensure delivery in line with client objectives, scope, budget and agreed timeframes.
  • Review and comment upon client contracts.
  • Ensure accurate monthly reporting on progress, risks, issues and opportunities.
  • Commercial management of projects: monitor & report on delivery against established fee budgets ensuring profitability targets are achieved & a positive cashflow is maintained.
  • Provide any other support to senior colleagues and to the wider business as may be required including on central business operations, internal processes etc.
  • Where required, on-site operational delivery of events - represent Trivandi on-site ensuring exceptional and consistent end-to-end service delivery.
Skills, Knowledge and Expertise The key knowledge, experience and qualifications we are looking for include:
  • A successful track record with at least 10-15 years' experience in major complex projects (sports, events, venues and infrastructure) at senior level
  • Experience working in the MENA region for at least 5 years
  • A relevant professional qualification to at least degree level
  • Experience of working on venues and/or heritage/cultural attractions.
  • Proficient in English (both written and verbal). Arabic would be a strong advantage.
  • Proven experience and success in business development, including a track record of generating new business and engaging with new clients / sectors
  • Assumed various leadership roles in personal life and professional career
  • Experience in a Consulting environment, with significant experience in report writing, documentation and presentation / report-based delivery.
  • Excellent financial and commercial acumen, with a strong grasp of Microsoft Excel.
  • Advanced working knowledge of Microsoft Office 365, specifically PowerPoint
  • Experience with Project Management / CRM software is advantageous.
About You The key competencies and behaviours we are looking for include:
  • A natural ability to lead effectively - excellent leadership skills with an open and supportive style
  • Ability to flawlessly present and communicate in both written and verbal forms and be empathetic across different audiences and cultural sensitivities.
  • Excellent networking and relationship-building skills, with an entrepreneurial spirit
  • Able to use initiative and take ownership and responsibility
  • Exceptional client service, attention to detail and high level of accuracy
  • Excellent relationship builder with ability to interact with a wide variety of internal and external clients, stakeholder groups and audiences
  • Highly proactive and self-starting, with strong numeric and financial capabilities
  • Willing to travel and spend significant periods of time in complex project environments
  • Strong communicator, empathetic across different audiences and cultural sensitivities
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