Learning Coordinator
3 weeks ago
Join Our Team as a Learning Coach
Job Description: As a Learning Coach, you will play a pivotal role in guiding learners through their educational journey, ensuring they achieve their full potential. From enrollment to completion, you will engage with learners, optimize attendance, and oversee certification attainment.
Responsibilities:
- Ensure learners comprehend program prerequisites and course requirements, managing expectations effectively.
- Facilitate learner registration using designated processes and distribute pre-course questionnaires as needed.
- Collaborate with the Training Manager to match learners with appropriate course levels based on questionnaire results.
- Schedule and confirm learner participation in courses, providing clear guidance on their learning schedules.
- Monitor and record learner attendance, taking proactive steps to maintain engagement and retention.
- Track learner progress according to curriculum objectives, providing timely feedback on assignments and self-led learning activities.
- Address attendance and performance issues promptly, identifying challenges and implementing effective solutions.
- Maintain comprehensive records of learner interactions and uphold procedural standards throughout their journey.
- Collect feedback from learners and stakeholders to drive continuous improvement initiatives.
- Investigate and resolve issues or complaints, proposing actionable solutions.
- Analyze data and produce reports to support performance monitoring and risk mitigation.
Knowledge:
- Case management principles
- Coaching methodologies
- Proficiency in Microsoft Office
- Online/remote communication tools for leading group and one-on-one sessions
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