Hotel Manager

The FAENA Movement is a journey of art culture and community Rooted in the soulful traditions of the South and elevated by imaginative design our culture celebrates authentic hospitality and transformative experiences We create spaces where dreams are brought to life through bold ideas meaningful collaboration and a deep sense of purpose As we continue our expansion into the Kingdom of Saudi Arabia FAENA The Red Sea will mark a new chapter visionary in spirit exceptional in execution We re building more than a hotel we re shaping a world of beauty wonder and connection If you re driven by creativity excellence and a desire to be part of something extraordinary we invite you to help bring this vision to life

JOB OVERVIEW

The Hotel Manager is a key member of the hotel s Strategic Forum working closely with the General Manager to provide strategic and operational leadership across the property The role is responsible for ensuring the seamless performance of hotel operations exceptional guest experiences strong financial results and effective collaboration across departments The Hotel Manager provides leadership and direction to department heads ensuring that operational strategies service standards and business objectives are consistently achieved while upholding FAENA s distinctive culture of luxury creativity and personalized hospitality As a highly visible leader the Hotel Manager actively engages with guests and team members drives operational excellence and continuous improvement and assumes overall hotel leadership responsibilities in the absence of the General Manager

DUTIES AND RESPONSIBILITIES

Strategic amp Operational Leadership

• Support the General Manager in developing and executing the hotel s strategic direction operational priorities and business objectives
• Provide leadership and oversight across hotel operations ensuring seamless collaboration and alignment between departments
• Lead and support department heads in achieving operational financial service and people objectives
• Ensure the effective execution of FAENA brand standards policies procedures and strategic initiatives throughout the property
• Maintain a highly visible leadership presence across the hotel engaging regularly with guests leaders and team members
• Monitor hotel performance and identify opportunities to enhance operational efficiency service delivery and overall business results
• Drive a culture of accountability collaboration innovation and continuous improvement across the hotel
• Support operational readiness and execution throughout pre-opening opening and ongoing hotel operations
• Assume overall hotel leadership responsibilities in the absence of the General Manager

Guest Experience amp Brand Excellence

• Champion FAENA s culture of authentic personalized and exceptional hospitality across every guest touchpoint
• Ensure guest experiences consistently reflect the distinctive luxury positioning creativity and service philosophy of FAENA
• Maintain regular interaction with guests VIPs and key stakeholders to understand expectations and ensure exceptional experiences
• Monitor guest satisfaction feedback preferences and service performance and ensure appropriate action plans are implemented
• Lead and support effective service recovery ensuring guest concerns are resolved professionally promptly and thoughtfully
• Partner with operational leaders and the Quality function to continuously elevate service standards and the overall guest journey
• Ensure FAENA Forbes luxury hospitality and operational standards are consistently maintained and exceeded
• Maintain exceptional standards of presentation ambiance cleanliness and attention to detail throughout the property

Financial amp Business Performance

• Support the General Manager in achieving the hotel s revenue profitability and overall financial objectives
• Monitor operational budgets forecasts labor productivity expenses and cost-control initiatives in collaboration with department leaders
• Review key financial and operational performance indicators and ensure corrective actions are implemented where required
• Partner with Finance Revenue Management Sales amp Marketing and operational leaders to maximize hotel performance and profitability
• Identify opportunities to improve productivity operational efficiency revenue generation and cost optimization without compromising guest experience
• Ensure department heads demonstrate strong commercial awareness and accountability for their financial and operational performance
• Support annual budgeting forecasting business planning and capital planning processes

People amp Leadership

• Lead inspire coach and develop a high-performing team of department heads and operational leaders