BO CS Core Manager

The MNS Core CS BO Manager is assigned to work to handle Ericsson CS and International domains in Mobily Network.

1. Responsible for handling around 20 CS BO resources for daily operation work.
2. Work as interface for Core Director at customer side, describing and aligning for changes and daily operational issues.
3. Have a CS background with experience in troubleshooting, configuring, maintaining, and improving the performance of Core network.
4. Experience in automation to automate network activities using AI and ML.
5. Experience in change management, configuration management, release management, risk management, problem management, and incident management.
6. Develop, implement, and review operational policies and procedures, managing daily operations' activities.
7. Typically work with Core and IMS Network Nodes (IMS – CSCF/MTAS/SBC/IP Works/Nels, IP-STP, MSS/MSC/TSC and MGW).
8. O&M of Ericsson Platforms – BSP 8100, AXE 810, APZ 212 50/60, APG43L, CPP.
9. Troubleshoot International Roaming issues, IR complaints, and coordinate with roaming partners.
10. Automation expertise in shell scripting, VB scripting, SQL, Python, Mongo DB, elk stack, angular, restapi.
11. Able to handle performance function using SAP BI and other analysis tools.
12. Identify and rectify system problems according to agreed timing in SLA.
13. Ensure network availability is at the highest possible level by swiftly handling problems/degradations and interpreting relevant performance parameters.
14. Contribute to the creation and improvement of ideas, procedures, and routines within the group/department.

• Fluent in written and spoken English.
• Excellent analytical thinking and troubleshooting skills.
• Advanced communication and customer interaction skills.
• Strong ability to work independently with minimum instruction or supervision, under pressure in a multi-tasking environment.
• Flexible and responsive to changing work patterns and demands.
• Business-minded, self-motivated, and highly proactive.
• Excellent coaching and mentoring skills.
• Able to work as a member of a team and expected to lead by example.
• Open approach to solving problems and dealing with new proposals.
• Able to work flexible hours including nights and weekends.

• Advanced O&M experience within Ericsson IMS/WCDMA/GSM core network (BSP, AXE & MGW CPP platforms).
• Exceptional troubleshooting skills of traffic-related issues (IMS – CSCF/MTAS/SBC/IP Works/Nels, MSS, MSC, FNR/HLR, STP, and MGW).
• Advanced understanding of signaling protocols such as SS7/IP, GCP, CAP, MAP, INAP, SCCP, ISUP, BICC, SIP, Diameter, SGsAP, and ATM.
• Excellent knowledge of network topology, its traffic handling capabilities, and traffic characteristics.
• Excellent tracing skills using different kinds of Protocol analyzers: K15, Masterclaw, Wireshark, etc.
• Strong knowledge of STS performance reports.
• Extensive experience in maintaining and improving key performance indicators (KPIs): LU, ASR, Paging, HO, etc.
• PLEX knowledge and software tracing is a plus.
• Very good knowledge in all DT related configurations: A, B, IMSI and EOS analysis, Signaling & Traffic Routing/ Nodes integration/ Triggering Tables/AXEPARS.
• Very good experience in using different Ericsson tools: Primus, MHWEB, ERICOLL, KCS, etc.
• Good ability to interpret network design documents and contribute to preventing mistakes and ensuring first-time correct implementation of change requests.
• Excellent skills in integrating new nodes RNC, BSC & VAS nodes (SMSc, ICS, etc.).
• HLR data handling experience (including subscriber profiles & HLR Redundancy).
• Good skills in troubleshooting HW-related problems (APZ21250/40 and APG).
• Experience in HW & SW AXE upgrades.
• Very good skills in Emergency Handling.
• Good experience on CELLO platform, MO-Shell, FTP, Telnet.

Mid-Senior level

Full-time

Engineering and Information Technology

Telecommunications