Spa Receptionist

5 days ago

Riyadh, Ar Riyāḑ, Saudi Arabia Mandarin Oriental Hotel Group Limited Full time
Responsibilities:
  • Attend the hotel morning meeting, highlighting VIP guest arrivals and contacting key guests to promote the spa services and facilities.
  • Organize and relay all duties relating to guest arrivals, focusing on frequent day and hotel guests, VIPs, and journalists in the spa morning and afternoon line-up meetings.
  • Liaise with reservations on future hotel bookings and contact key guests to promote the spa services and facilities.
  • Organize and provide housekeeping with spa welcome appointment letters for guest arrivals the following day.
  • Implement and monitor a data collection system in spa operations for birthdays, anniversaries, and special occasions.
  • Implement and monitor a guest feedback system for spa guest departures.
  • Organize and carry out all duties relating to any special arrangements for spa guests.
  • Monitor and follow-up on guest complaint return visits to achieve maximum guest satisfaction and provide feedback to the Spa Manager.
  • Work in liaison with the Spa Manager on monthly GSS results.
  • Entertain guests and VIPs, building relationships with them while encouraging repeat custom.
  • Assist the spa reception with check-ins and check-outs, aiding in the efficient flow of service.
  • Update the spa database on guests' history profiles and preferences, providing accurate information at all times.
  • Promote the spa and hotel facilities to all guests and visitors.
  • Ensure that the uniform provided is kept clean, presentable, and in good condition, demonstrating personal appearance and hygiene standards as an example for the team and guests.

Requirements:

  • 0–2 years of experience.
  • Good in English (writing and speaking).
  • Female for a (Female SPA).
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