Flagship Store Manager

3 weeks ago

Riyadh, Ar Riyāḑ, Saudi Arabia Adidas Group Full time

We invite you to have the power to change lives through sport in the role of Store Manager

Purpose and overall relevance to the organization:

To achieve store performance and KPIs by optimizing operational resources in order to provide customers with a memorable experience and foster loyalty. To develop and maintain a motivated team and utilize all available tools to drive business performance.

Key Responsibilities:

  1. Leads, ensures, and is responsible for managing sales, people, and operations in B and C-type stores to meet store goals and achieve business objectives by delivering a memorable customer experience, while ensuring compliance with adidas service standards.

  2. Masters store KPIs such as Conversion Rate, Average Transaction Value, Average Selling Price, Units Per Transaction, Traffic, Standard Margin, and NPS (Net Promoter Score), and ensures the team understands these metrics, how they contribute, and how to use relevant data analysis to make business decisions that drive improvement.

  3. Makes appropriate use of available resources, optimizes staff scheduling, controls discounts, minimizes and manages inventory losses, and efficiently handles all operational overhead expenses under their responsibility to positively impact store profitability.

  4. Drives store performance through optimal space management, Visual Merchandising, promotion of best-selling products, management of black hole areas, and performance of each category on the sales floor to achieve business goals and expected outcomes.

  5. Ensures compliance with all company policies, processes, and procedures, and makes sure the team understands and follows them to uphold adidas standards and reduce risks, maintaining a safe and productive work and shopping environment.

  6. Collaborates with the store team to identify improvements in store operations to enhance business performance, identifies best practices, and maintains up-to-date knowledge of competitors to stay competitive.

  7. Ensures that our service model and store operational rhythm are fully embraced by all team members, including adherence to all our retail operations standards and post-sale processes from an omnichannel perspective.

Key Relationships:

  1. Customers

  2. Office support team: Retail Operations, Sales Academy, Buying & Trading, Visual Merchandising, Retail Marketing, HR, SCM, Real Estate, Global Business Services, Finance, Facilities and Services, and IT

  3. Local administration (shopping centers)

Knowledge, skills, and abilities:

  1. Masters all store operation processes and tools, understands how the store works, and how to achieve KPIs.

  2. Ability to plan, identify opportunities, define objectives, and monitor projects that may arise in the store.

  3. Understands Visual Merchandising standards to drive conversion through strategic actions.

  4. Communicates a desire for continuous learning and embraces all available opportunities to improve both personal and store performance by understanding the retail environment, products, brand knowledge, and consumer behavior.

Required Education and Experience / Minimum Qualifications:

  1. Must demonstrate at least 2 years of experience as a store manager, leading teams and driving operations and business results.

  2. Solid experience in managing retail operations data, metrics, and KPIs.

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