Area Manager, Specialty Fulfillment
1 week ago
Job ID: 2911953 | Q-Express Documents Transport - G25
Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.
Amazon Operations
Amazon Worldwide Operations is the underlying fulfillment and customer service engine that ensures Amazon creates the same consistent, world-class customer experience every time. We are looking for high-potential, flexible, innovative, and forward-thinking professionals to join our team. Are you ready to drive high-visibility, strategic, revenue-generating projects as well as leverage Lean methodologies to lead Operational process improvement initiatives?
Join the Global Specialty fulfillment team as Area Manager in our Special Handling network. As an Area Manager, you will be responsible for leading a site/s from operations and compliance point of view. You will take full ownership of the FC ops, first, middle mile & last operation. You will be working with multiple internal and external stakeholders to achieve timely launches and operations metrics. With customer obsession and a high sense of ownership, you will utilize your skills to identify patterns and any disruptions in it. You should be able to dive deep, scrutinize details and foresee data implications.
Key job responsibilities- Responsible for managing performance, cost, compliance and capacity of Third party logistics partners (3PL and 3p carriers) under the roof and on the road.
- Monitor and analyze customer experience and delivery performance. Maintain and develop KPIs and SLAs with 3PL.
- Optimizing the 3PL's first and middle delivery network and improving speed to our customer through various initiatives.
- Contribute and lead major projects within the UAE Operations Fulfillment / Supply Chain / Transportation to support business and selection growth.
- Contribute to process improvements and cost optimization initiatives in collaboration with internal and external customers.
- Contribute to contract negotiations with our external fulfillment partners.
- Prioritize projects and software feature requests, evaluate and set stakeholder expectations.
- Develop and maintain strong communication processes to ensure smooth and efficient flow of accurate information across Amazon's Retail and external fulfillment teams.
- Own deployment of Continuous Improvement of network standards, in collaboration with MENA Process Owners, MENA ACES and local Process Managers.
- Train & direct associates for action and conformance of norms & practices.
- Audit the sites for various operational conformance and norms.
- Conduct audits on based on SOPs, analyze data and propose process improvement initiatives.
- 2+ years of employee and performance management experience
- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- 1+ years of performance metrics, process improvement or lean techniques experience
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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