Technical Account Manager

2 weeks ago

Riyadh, Ar Riyāḑ, Saudi Arabia proven Full time

Key Responsibilities

VIP Account Management

  • Act as the primary point of contact for VIP customers, ensuring their needs are met and their expectations are exceeded.
  • Build and maintain strong, trusted relationships with key clients to foster long-term partnerships.
  • Understand customer business objectives and provide tailored solutions to meet their specific requirements.

Technical Support & Consultation

  • Provide technical expertise on fleet management systems, GPS tracking devices, and related components.
  • Troubleshoot and resolve technical issues related to hardware, software, and system integration.
  • Guide customers through the installation, configuration, and optimization of our products and services.

Customer Requirements Handling

  • Collaborate with internal teams (e.g., sales, engineering, and operations) to ensure seamless delivery of services.
  • Gather and document customer feedback to drive product and service improvements.
  • Proactively identify opportunities to expand services or upsell based on customer needs.

Training & Enablement

  • Conduct training sessions for customers on the use of fleet management systems and GPS tracking tools.
  • Create technical documentation, FAQs, and guides to support customer self-service.

Qualifications

  • Bachelor's degree in Engineering, Information Technology, Business Administration, or a related field.
  • Proven experience in account management, technical support, or a similar role, preferably in the technology, telematics, or automotive industry.
  • Strong technical knowledge of GPS tracking systems, fleet management software, and related hardware.
  • Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical audiences.
  • Problem-solving mindset with a focus on delivering exceptional customer service.
  • Proficiency in CRM software and other relevant tools.

Preferred Qualifications

  • Experience in the vehicle tracking or fleet management industry.
  • Knowledge of telematics and IoT (Internet of Things) technologies.
  • Familiarity with installation processes for GPS tracking devices and related components.
  • Multilingual abilities (if applicable to your customer base).
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