Store Manager

Since 1884, our creations inspired by Rome Heritage reflect extraordinary colored gemstones combinations, as well as innovation and magnificence.

To complete our team driven by excellence and commitment to creating a working environment that achieves full customer satisfaction, Bulgari Middle East is looking for its next generation of retail professionals to join our magnificent maison:

STORE MANAGER - JEDDAH

[FOR SAUDI ARABIAN NATIONALS ONLY]

MISSION

• Actively participate in the development of the organization and the business in the region by building trust-based relationships with all stakeholders externally and internally (in Dubai HQ and with other boutiques).
• Your understanding of our brand positioning and your business acumen will drive the teams to deliver sales and provide our guests with unique and memorable experiences.
• Lead by example with proximity to the teams and clients, and support the development of team members to ensure structure and accountability.
• Embrace a culture of entrepreneurship and innovation, adapt with agility in a fast-moving environment, and proactively propose and implement new ways of working aligned with the company's vision and guidelines.

MAIN ACCOUNTABILITIES

Business Management:

• Manage the entire boutique team, client relationships, and business operations to achieve sales objectives and store KPIs.
• Spend the majority of time on the shop floor with the sales team and clients.
• Define action plans based on mystery shopping and Voice of the Client results and ensure their implementation.
• Keep abreast of competitor analysis and market movements within the high luxury retail landscape, and implement key initiatives accordingly.

Team Management:

• Adopt a coaching approach, consistently using it to guide the sales team on delivering a unique shopping experience (customer focus, storytelling, service excellence, sales skills).
• Observe the sales floor, provide structured feedback, and conduct regular coaching and feedback sessions.
• Create and hold inspiring daily briefs that motivate and empower the team.
• Partner with the Sales Training department to identify developmental needs and create SMART action plans.
• Ensure team participation in training sessions to enhance their knowledge on collections, selling techniques, and brand stories.
• Implement localized onboarding plans for new joiners where applicable.

Client Management:

• Proactively recruit new customers, promote events, and generate new business opportunities.
• Encourage team participation in social events.
• Cultivate long-term relationships with clients, both in-store and outside, following marketing guidelines.
• Collaborate with regional CRM teams to develop and follow up on client retention and growth initiatives.
• Address client concerns promptly to ensure satisfaction.

TECHNICAL SKILLS

• Knowledge of store procedures and processes
• Familiarity with digital processes
• Understanding of the luxury retail business
• Knowledge of competitors

SOFT SKILLS

• Leadership by example
• Business acumen
• Proactivity and engagement
• Customer focus and satisfaction
• Integrity and trust
• Curiosity and adaptability to change

Master of the House:

• Responsible for store maintenance, safety, proper functioning, adherence to product assortment and visual merchandising standards, grooming standards, and after-sales service.
• Manage store stock efficiently according to KPIs and propose corrective actions.
• Ensure compliance with company norms and procedures (e.g., discounts).
• Enhance customer experience through digital tools and processes.
• Drive store engagement in omnichannel initiatives and foster a change mindset.

Market Knowledge:

• Maintain profound knowledge of brand locations, events, and marketing activities relevant to their environment (city, street, mall, department store).