Technical Advisor

4 weeks ago

Riyadh, Ar Riyāḑ, Saudi Arabia Up Closets of Charleston Full time

Leading the future in luxury electric and mobility

At Lucid, we set out to introduce the most captivating, luxury electric vehicles that elevate the human experience and transcend the perceived limitations of space, performance, and intelligence. Vehicles that are intuitive, liberating, and designed for the future of mobility.

We plan to lead in this new era of luxury electric by returning to the fundamentals of great design – where every decision we make is in service of the individual and environment. Because when you are no longer bound by convention, you are free to define your own experience.

Come work alongside some of the most accomplished minds in the industry. Beyond providing competitive salaries, we're providing a community for innovators who want to make an immediate and significant impact. If you are driven to create a better, more sustainable future, then this is the right place for you.

Job Title: Technical Advisor

Job Description:

Investigate technical problems and assist Service Center in repairs through the use of the diagnostic center in solving difficult technical problems at the Centers.

Responsibilities:

  • Analyze technical reports received from Service Center, prioritize and prepare field technical reports to be sent to Technical Service Operations and Warranty Administration (TSO&WA).
  • Investigate technical problems and assist Service Center to repair and inspect complaining customers' vehicles to verify problems and supervise repair.
  • Submit market product reports reflecting customers' requirements and comparison with competitors.
  • Provide guidance to Service Center in solving technical problems using information received from TSO&WA and other Service Centers.
  • Participate in local and regional new model conformity test drives, report results, and follow up on improvement of weak areas.
  • Conduct on-the-job training for service staff on new mechanisms and technical problem solving.
  • Set top technical problems based on technical reports and warranty claims, and check warranty claims, technical data, and sign claims for submission.
  • Follow up and evaluate test parts results and submit technical reports to management.
  • Monitor Service Center under supervision in the following areas: Technical reporting, Warranty business, Warranty parts storage, New vehicles storage, Parts test/parts recovery.

Qualifications:

  • Automotive Engineering knowledge.
  • Bachelor's degree in mechanical engineering or associate's degree in an automotive-related field.
  • 3 to 5 years in the Automotive Industry (e.g., problem solving and repair experience).
  • Familiarity with technical report and market product report writing.
  • Familiarity with new vehicle testing and evaluation.

To all recruitment agencies: Lucid Motors does not accept agency resumes. Please do not forward resumes to our careers alias or other Lucid Motors employees. Lucid Motors is not responsible for any fees related to unsolicited resumes.

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