Customer Service Representative
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Call center representative vacancy in Medina Saudi Arabia
Customer Service Representative (Call Center)
We are seeking enthusiastic and friendly individuals to join our team as Customer Service Representatives in our call center located in Medina, Saudi Arabia. As a CSR, you will be responsible for handling incoming calls from customers, addressing their inquiries and concerns, and providing them with exceptional service. This is a contract position that does not require any previous experience or English proficiency. Accommodation will be provided for non-local employees.
Responsibilities
- Answer incoming calls from customers and assist them with their inquiries and concerns
- Provide excellent customer service by being friendly, patient, and understanding
- Document all customer interactions in our database
- Escalate complex issues to the appropriate departments for resolution
- Meet or exceed performance targets set by the company
- Continuously learn and stay updated on company products and services
Requirements
- High school diploma or equivalent
- No previous experience required
- Fluent in African languages or Malayalam preferred but not required
- Excellent communication skills
- Ability to work well under pressure in a fast-paced environment
- Basic computer skills
Benefits
- Competitive salary package
- Accommodation provided for non-local employees
- On-the-job training provided
- Opportunity for growth within the company
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